Front Desk Agent - Overnight Shift

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

About our property:

Deloitte University Hotel & Conference Center - Benchmark Hospitality
- High-end private hotel and conference center called Deloitte University. Closed to the public.
- 1,400 hotel rooms - all single occupancy, no suites.
- Nine restaurants and lounges including a Starbucks and Seattle's Best Coffee, and three sit down restaurants.
- 200,000 square feet of meeting space - Ballrooms, Amphitheater and classrooms.
- Fitness Center, jogging trails and sports fields (all available to our associates to use!)
- All professional clientele. No weddings, holiday parties, school groups, or other social-type events.
- Located in Westlake, Texas - near Keller, Southlake, and Roanoke.
- For more information about our property, check our website: BenchmarkHotelDFW.com
- Property is managed by Benchmark Hospitality at Deloitte University.

Benefits & Perks
- Awesome Employee Focused Culture with many Associate Events!
- Closed many weekends and most holidays - 10 days of holiday pay.
- Up to 14 Vacation & Sick days per year.
- Weekly pay!
- Leadership and Career development programs. Many opportunities to grow and transfer to new positions.
- Free Lunch in our newly remodeled Associate Cafeteria.
- Eligible for Medical Insurance and other awesome benefits within 30 days of employment.
- Employer matching 401k.
- Tuition Reimbursement.
- Free parking on-site.
- Free uniforms and we will clean them!
- Benchmark Hospitality hotel discounts.

#PGH-DU #PGH-BMC Benchmark Hospitality

What you will have an opportunity to do:

BASIC FUNCTION: The Overnight Front Office Agent provides friendly, efficient guest service by handling registration, guest settlement, and incoming and outgoing phone communications in a courteous and professional manner. This role also assists guests with front desk check-in, luggage support, and general information while maintaining a positive and professional image with guests, visitors, and fellow employees.

• This is a full-time position / overnight shift

• Full and weekend availability required

• Payrate: $18 per hour + $1 shift differential

• Location: Benchmark Hospitality at Deloitte University

ESSENTIAL FUNCTIONS:

• Greet guests and perform check-in and check-out procedures, ensuring accurate guest information, proper payment or credit authorization, fulfillment of special requests, and satisfactory guest experience.

• Answer and process all incoming, outgoing, guest, and in-house calls in a courteous, efficient, and professional manner.

• Provide accurate information about hotel services, amenities, and operations to respond effectively to guest questions and requests.

• Enter, monitor, and track maintenance service tickets to support timely issue resolution.

• Prepare and organize guest name badges for group arrivals.

• Assist with front desk operations and guest service needs, including guest check-in support and the collection and distribution of guest luggage.

• Run various reports and produce routine critical analytics.  Resolve reporting issues.

Job Category: DUCareersInHotel

What are we looking for?

QUALIFICATIONS:

• Previous guest or customer service experience preferred.

• Good computer skills.  Knowledge of Microsoft Outlook, Excel and Word preferred.

• Abilit to work in a fast-paced setting

• Valid Texas Driver’s License with good driving record preferred.

Compensation:

$18

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$18

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.