Front Desk Agent (PM Shift + Night Audit Relief)

Description

Sheraton Galleria, Atlanta is a beautifully renovated hotel, ideally located just minutes from Truist Park, home of the Atlanta Braves. With 278 rooms and 5,000 sq. ft. of meeting and conference space, our hotel provides a dynamic and welcoming atmosphere for both business and leisure travelers. Boasting modern amenities, stylish design, and an unbeatable location near one of the city’s most exciting sports and entertainment hubs, we offer a unique experience for our guests.

Are you a detail-oriented hospitality professional with a passion for delivering exceptional guest service? We’re looking for a Front Desk Agent to join our team in a newly renovated, vibrant environment! This overnight role is essential in ensuring smooth nightly operations, balancing daily transactions, and providing top-tier service to our guests.

Key Responsibilities

• Oversee overnight front desk operations, including check-ins, check-outs, and guest assistance.
• Accurately reconcile and audit daily financial transactions, ensuring all records are balanced.
• Generate and distribute necessary reports for management review.
• Address guest inquiries, concerns, and special requests with professionalism and efficiency.
• Ensure the security and safety of guests and hotel property during overnight hours.
• Work closely with other departments to prepare for the next business day.
• Maintain a clean, organized, and welcoming front desk area.

If you thrive in an independent work environment, have strong attention to detail, and are passionate about hospitality, we’d love to meet you!

Why Work with Us?

Sheraton Galleria has recently completed a stunning renovation, bringing new life and modern sophistication to our hotel. As part of our team, you’ll enjoy:

• Competitive hourly wage plus tips
• A dynamic work environment in a newly refreshed space
• Opportunities for career growth and development within StepStone Hospitality, Inc.
• A chance to engage with guests from around the world in one of Atlanta's most sought-after locations
• Free Parking
• Free Breakfast
• Hotel Discounts

Requirements

• Must have a comprehensive knowledge of hotel operations and guest services
• Strong communication and interpersonal skills
• Ability to handle difficult situations and maintain professionalism
• High school education preferred; relevant training and experience required
• Previous experience in a hotel environment preferred
• Knowledge of applicable Federal, state, and local health, safety, and legal regulations
• Ability to obtain required licenses and certificates
• Additional language ability preferred
• CPR and first aid training preferred

EOE – All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.