Front Desk & Customer Service Associate

Description

Company Overview

Biomerics is a world-class manufacturer and innovative polymer solutions provider for the medical device and biotech industries. As a vertically integrated company, we specialize in designing, developing, and producing medical devices for diagnostic and interventional procedures. We are focused on next-generation solutions for vascular access, electrophysiology, cardiac rhythm management, neurovascular, structural heart, and cardiovascular markets.

At Biomerics, we are dedicated to our diverse employee base. We understand that a strong, skilled, and engaged workforce is the foundation of our continued success as a business. We strive to live up to Biomerics' values in all our interactions. It is an exciting time to be part of our collective team, and there is no limit to the impact that can be achieved here at Biomerics. We improve and advance the lives of our employees and the patients who depend on our products.

At Biomerics, we believe in integrity, partnership, empowerment and accountability, trust, agility, teamwork, and excellence, and we care. Our team-oriented, customer-focused corporate culture prioritizes building strategic, mutually beneficial partnerships with customers and our team members.

Job Description

As Front Desk Associate, you will be responsible for providing excellent customer service and administrative support. You will manage the reception area, handle inquiries, enter purchase orders, and assist visitors and clients. This role requires strong communication skills, attention to detail, and the ability to multitask efficiently.

Requirements

Greeting Visitors/Clients: Warmly welcome visitors, clients, or customers as they arrive at the office. Provide assistance, answer questions, and direct them to the appropriate personnel or department.

Answering Phone Calls: Manage a multi-line phone system and answer incoming calls promptly. Take messages accurately and relay them directly to the intended recipient. Follow up on any voicemail messages.

Scheduling Appointments: Schedule appointments and maintain calendars for meetings, conferences, and appointments. Coordinate with staff members to ensure efficient use of time and resources.

Handling Correspondence: Receive and sort incoming mail, packages, and deliveries. Distribute mail to the relevant recipients and handle outgoing mail and packages as necessary.

Maintaining Reception Area: Keep the reception area tidy and presentable at all times. Ensure that reading materials, brochures, and other resources are stocked and organized for visitors.

Providing Information: Act as a resource for visitors by providing information about the organization, its services, and its policies. Assist with inquiries related to directions, facilities, or general information.

Administrative Support: Assist with various administrative tasks, such as data entry, filing, photocopying, and scanning documents. Provide support to other departments as needed.

Security and Access Control: Monitor and control access to the premises, ensuring the security and safety of employees, visitors, and assets. Enforce security procedures and protocols as required.

Customer Service:

Data Entry and Analysis:

Purchase Orders: Receive, review and process customer purchase orders following the company’s order processing procedure.

Create and send out customer letters, help with data updates, compile info for reports, etc.

Regularly communicate with customers to provide feedback on open orders.

All other duties as assigned.

Additional Requirements:

· High school diploma or equivalent.

· Previous experience in a customer service or receptionist role is preferred but not required.

· Excellent communication skills, both verbal and written.

· Strong organizational and multitasking abilities.

· Proficient in using Microsoft Office Suite (Word, Excel, Outlook).

· Ability to work independently and as part of a team.

· Professional appearance and demeanor.

Biomerics offers the following benefits: Medical/Dental/Vision Insurance, Short-Term Disability, Long-Term Disability, Life Insurance, Paid Vacation Days, Paid Holidays, and 401k.

Please, No Recruitment Agency calls or emails (we are not using recruitment services for this or any other role posted).

The salary estimates are estimates from this job board and not a guarantee of Biomerics’ salary range.

Biomerics does not accept non - solicited resumes or candidate submittals from search/recruiting agencies that are not already on Biomerics' approved agency list. Unsolicited resumes or candidate information submitted to Biomerics by search/recruiting agencies not already on Biomerics approved agency list shall become the property of Biomerics.

If Biomerics subsequently hires the candidate, Biomerics shall not owe any fee to the submitting agency.