Front Desk & Experience Specialist

The Role

As our Front Desk & Experience Specialist, you are the first and last impression of our brand. You create genuine connections, guide new clients into the right services, and help turn curious walk-ins into long-term members. This role blends hospitality, sales, and wellness advocacy.

You’re not just checking people in—you’re building relationships, telling our story, and helping our community grow.

Who You Are

You are:

• Naturally approachable, confident and personable

• Assertive in a friendly way—you’re comfortable initiating conversations and asking for the close

• A connector who remembers names, faces, and personal details

• Sales orientated, but never pushy—you believe in what we offer

• Passionate about health, fitness and wellness

• Creative and proactive, always thinking of ways to elevate the member experience

• Organized, reliable, and detail-oriented

• Comfortable in a fast-paced, people-facing environment

Key Responsibilities

• Greet every client with warmth, energy, and professionalism

• Manage check-ins, scheduling, and basic admin tasks

• Educate clients on memberships, classes, personal training, recovery services, and retail

• Confidently sell memberships, packages, and add-on services

• Build rapport with new and existing members to foster community

• Support social media or in-studio promotions (content ideas, events, campaigns)

• Anticipate client needs and resolve issues before they become problems

• Maintain a clean, welcoming, and on-brand front desk environment

• Communicate client feedback and insights to the team

What Success Looks Like

• Members feel known, welcomed, and excited to be here

• Walk-ins convert to trials or memberships

• Clients trust you as a knowledgeable wellness resource

• The front desk runs smoothly and feels elevated, not transactional

• You actively contribute ideas to improve retention, sales, and experience

Bonus Points If You Have

• Experience in boutique fitness, wellness, hospitality, or luxury retail

• Sales or customer experience background

• Personal interest in fitness, recovery, nutrition, or holistic health

• Social media comfort (IG stories, reels, client engagement)

Why You’ll Love Working Here

• Be part of a tight-knit, health-driven community

• Work in an inspiring, high-vibe environment

• Opportunity to grow into sales, marketing, or operations roles

• Free or discounted access to gym and wellness services