Front Desk & Intake Specialist (Float)

ABOUT RECOVERY WORKS NW:

We have changed thousands of lives through our outpatient clinics over the last nine years and now we are feeling we need to do more. Please join Recovery Works NW as we open our medically-managed withdrawal facility (aka detox) in Southeast Portland. We are a no-judgment, harm-reduction, down-to-earth organization specializing in addiction treatment and we are growing rapidly in hopes to make an even bigger difference within our community. Come join our awesome crew of change-makers!

POSITION SUMMARY

The Front Desk & Intake Specialist (Float) is responsible for providing high-quality administrative and customer service support across our multiple clinic locations. This position is a vital part of ensuring smooth clinic operations and exceptional patient experience by filling in for staff absences, call outs, and high-volume periods. The ideal candidate is dependable, adaptable, and thrives in a dynamic environment.

LOCATIONS

This position is intended to float between our four outpatient locations to provide coverage and support as needed.

Float staff are given a stipend based on travel amount:

• Light travel (avg. ~70 miles a month): $50/month


• Moderate travel (avg. ~140 miles a month): $100/month


• Frequent travel (avg. 140+ miles a month): $200/month

Addresses:

• Portland: 12612 SE Stark St


• Clackamas: 16083 SE McLoughlin Blvd 


• Newberg: 308 Villa Rd Ste 114


• Tigard: 12540 SW Main St Suite 202

ESSENTIAL DUTIES AND RESPONSIBILITIES
Reception and Client Interaction:
•    Greet clients, visitors, and family members with warmth, respect, and professionalism.
•    Answer phone calls and direct inquiries to appropriate staff or departments.
•    Manage client check-in/check-out processes, ensuring timely and accurate data entry.
•    Maintain confidentiality and respect clients' privacy in all interactions.
•    Assist clients with questions or concerns, providing resources and referrals as needed.
•    Follow up on no-show patients and fill same-day cancellation slots.
Administrative Support:
•    Schedule and confirm appointments for clients, including therapy, counseling, medical, and group sessions.
•    Manage and update client records and ensure all necessary forms are completed.
•    Handle client intake paperwork, including collecting insurance information, consent forms, and treatment plans.
•    Assist with administrative tasks such as filing, faxing, and scanning documents.
•    Support billing and insurance processes by ensuring proper documentation and client data entry.
Communication and Coordination:
•    Serve as a liaison between clinical staff, clients, and outside providers or agencies.
•    Maintain communication with clients regarding scheduling, cancellations, and other updates.
•    Provide clients with information about clinic services, programs, and recovery resources.
Clinic Environment:
•    Maintain a clean, organized, and professional front desk and waiting area.
•    Ensure that supplies and materials are stocked and organized for staff and clients.
•    Monitor clinic security protocols, ensuring a safe and welcoming environment for all clients and visitors.
Other Duties:
•    Assist with other administrative tasks and projects as directed by the Front Office Supervisor or Director of Clinical Operations.
•    Adhere to clinic policies and procedures, including confidentiality and safety guidelines.
•    Other duties as assigned.

SCHEDULE
•    Monday- Thursday 9 am to 5 pm

•    Friday 9 am to 3 pm

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
•    High School Diploma or GED
•    Two years’ experience with scheduling and answering phones, preferably in a medical office setting.
•    Strong organizational and multitasking skills, with the ability to handle multiple projects at once.
•    Exceptional communication and interpersonal skills.
•    Knowledge of Substance Use Disorders and mental health issues preferred.
•    Proficient in using office software.

BENEFITS

• PTO (earned on an accrual basis with increases at one year and every 5 years thereafter)


• Sick Time (40 hours annually)


• Paid Holidays (Outpatient) / Time and a Half Holiday Pay (Detox)


• 401k and up to 3% match after 3 months of employment


• Up to $400 per year for approved CEUs


• All required licensure/certification costs for position paid for by the company


• We offer three medical insurance plan options, allowing employees to choose the coverage that best first their needs and budget


• Dental insurance 100% paid by the company (option to add family members which are paid for by the employee)


• Life insurance 100% paid for by the company


• HSA, Medical FSA, and Dependent Care FSA available


• Access to supplemental accident, critical illness, and additional life insurance coverage
  

**Position is contingent on passing an OHA Background check and successful completion of a urine analysis (UA) after accepting job offer**

Recovery Works NW is an "Equal Opportunity Employer" and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Recovery Works NW participates in the Work Opportunity Tax Credit (WOTC) program, a federal initiative that provides tax incentives to employers who hire individuals from targeted groups facing barriers to employment. Submission of information for WOTC eligibility is voluntary and will not affect your consideration for employment.

PHYSICAL DEMANDS AND WORK ENVIRONMENT 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. Work involves exerting up to 20 pounds of force occasionally and/or a negligible amount of force constantly to move objects. The use of arm and/or leg controls requires exertion of force greater than that for Sedentary Work and the worker sits most of the time, the job is rated for light work.