Front Desk & Shop Associate

The Girl Scout mission is to build girls of courage, confidence, and character, who make the world a better place. Behind every Girl Scout and volunteer is a team of local staff ready to help them earn that next badge, embark on a camping adventure, or organize an impactful service project.

We are Girl Scouts of Northern New Jersey (GSNNJ) serving girls in grades K-12 in Bergen, Morris, Passaic, Sussex and northern Warren counties. We bring the Girl Scout Leadership Experience to 19,000 girls and 10,200 adult members.    

We are looking for a passionate  full-time Front Desk and Shop Associate to join our team in Riverdale, NJ. Reporting to the Director of Retail Operations, they will be the first point of contact to the Riverdale Service Center, welcoming and assisting customers and providing support to volunteers and other staff. 

The essential functions include, but are not limited to the following:

• Greets visitors and provides high quality services to all internal and external customers (Girl Scout members, parents, staff, etc.) by portraying a positive image of Girl Scouting.
• Rings up and assists customers with sales in the council shop.
• Maintains the shop appearance to GSNNJ standards.
• Works with the Director of Retail Sales to identify trends and to promote and stimulate the sale of Girl Scout merchandise while meeting the needs of girls, parents, adult members, and visitors.
• Monitors inventory, proposes orders for approval, restocks, and relays needs to the Director of Retail Sales.
• Responsible for receiving, recording, and reconciling daily receipts to ensure correct financial accounting. Generates reports at the end of the day.
• Performs general administrative duties, using computer and software applications as required to complete tasks.
• Receives and records all money other than shop purchases.
• Assists with the production and customization of Girl Scout merchandise for internal and external customers, including assembling customized Girl Scout uniforms using a heat press and creating custom apparel, accessories, and other merchandise using a Cricut, heat press, and related production equipment.
• Handles customer complaints and requests in a professional and calm manner.
• Processes daily mail operations, lending library, flag rental loans, certificates of insurance requests, and assists program and product sales when needed.
• Demonstrates a quality customer service attitude at all times.
• Performs other duties as assigned.

Staff members are accountable for achieving their performance goals that collectively enable GSNNJ to reach our council goals. Each staff member is expected to take an active role in all areas of operations, especially by being alert to opportunities to identify and engage potential volunteers, girl members, donors, vendors, collaborators, etc. and providing contact information to the appropriate staff person.

We are proud to offer a comprehensive benefits package to support the health and overall well-being of our employees. Benefits for our full-time employees include medical, dental, and vision insurance; a 401k retirement plan with an employer match; paid time off for vacation, sick days, and holidays with offices closed for winter holiday break; parental leave benefits, life, disability, accidental and critical illness insurance; legal and pet insurance; employee assistance program, professional development opportunities; flexibility and a supportive and inclusive work environment. 

• Associate’s degree (or equivalent experience) in a related field.
• Knowledge of and experience with customer service, retail and/or sales.
• Experience with, or willingness to learn,  Cricut machines, heat presses, and other merchandise customization equipment and techniques.
• A positive attitude, integrity, and interest in helping girls reach their fullest potential.
• Excellent organizational skills, strong written and verbal communication skills, and active listening skills.
• Ability to be creative and flexible in responding to changing priorities and emerging needs.
• Ability to manage time effectively, prioritize and meet deadlines, and to manage several activities simultaneously.
• Ability to work independently with limited supervision.
• Membership in GSUSA is required upon employment and annually thereafter (cost covered by the council).
• Ability to work a flexible schedule including some evenings and 1 weekend per month.
• Valid driver’s license, reliable automobile, and auto insurance.

Girl Scouts of Northern New Jersey is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.