Front Desk & Surgery Scheduler

Who We Are:

 At Panorama Eyecare, we are not just a team; we are a community of dedicated professionals united in our quest to provide the best eyecare anywhere. Our unflinching commitment to excellence and our core values are what make us an Employer of Choice. Join us in shaping the future of eyecare as we thrive together! 

The Role:

The successful Front Desk & Surgery Scheduler will contribute to the fulfillment of Panorama Eyecare’s mission statement by greeting, making appointments, and checking patients in and out for each doctor in a friendly, organized, and efficient manner. They are also responsible for facilitating smooth patient flow within the office by following established office guidelines and serving as a general information source for patients.

Responsibilities:

• Greets patients upon their arrival to the office.
• Verifies patient information and confirms insurance information and referral status/authorizations.
• Obtains and retains knowledge of insurance company participation and requirements.
• Registers patients correctly and completely in computer, providing consistency for patient listing and billing information.
• Answers general questions for patients following established guidelines.
• Schedules all in-office appointments per recalls on route slips.
• Maintains awareness of schedule and problem solves when needed.
• Collects payments from patients and correctly balances all collected monies against receipts.
• Answers questions regarding insurance billing and office financial policies.
• Enters recalls in computer for future appointments.
• Assists patients as needed with calling for transportation, writing checks, dialing phone numbers, etc.
• Maintains the goal of providing the highest level of customer service to patients.
• Assists in maintaining work area and reception area including making coffee, organizing magazines, picking up trash on floor.
• Basic understanding of phone etiquette, understanding how to differentiate inner-office or outer-office calls; able to transfer calls successfully to the correct department.
• Takes initiative when there is a task that needs to be completed. Does not remain idle when there is work to be done.
• Ensures confidentiality of medical records and patient information.
• Distribute faxes for all of Boulder Eye Surgeons- creating tasks to review patient records.
• Medical records distribution to 3rd party providers (Insurance companies, CIOX).
• Assisting Surgical Counselors by calling patients, scheduling surgery at the ASC and in our system, email out paperwork, set up any follow up appointments with co-managing physicians.
• Collection of upgraded lenses prior to surgery.
• Coordinates and prepares the surgery schedule for the lead technician and surgeon, and transmits it to the ASC.
• Prepares complete surgery charts for the scheduled day and provides them to the physician.
• Contacts patients the day prior to surgery to confirm their arrival time.
• Submits surgery charges to the Revenue Cycle Management (RCM) team for processing.
• Scans finalized surgery charts and operative notes into the Electronic Health Record (EHR) system.
• Other duties as assigned.

Who You Are

• High school diploma or GED.
• Previous experience in a medical office setting preferred.
• Word processing/computer scheduling experience.
• Knowledge of typical office work environment.
• Previous customer service experience preferred.

Additional Job Details:

• Works at our clinic location, Boulder Eye Surgeons-Erie (101 Erie Parkway, Erie CO 80516).
• This is a Full-Time Position.
• Compensation for this role will be $20 - $22 based on experience.
• This role will primarily focus on surgery scheduling, with one to two days each week supporting the front desk with patient check-in and check-out.
•  This role offers the potential to transition into a permanent position on the Surgery Scheduling Team.  

The Perks:

• PTO Accruals Start at 3 Weeks
• Comprehensive Medical and Dental Insurance
• Company Paid Optical Allowance
• Company Paid Routine Eye Care
• Short Term and Long-Term Disability Insurances
• Educational Allowance
• Generous Paid Holiday Program
• 401K With Company Match

Join Our Team!

Embark on a rewarding journey with Panorama Eyecare and become part of a team that embodies the values of Partnership, Engagement, Excellence, and Stewardship. As an Eyecare Professional, you will not only provide exceptional patient care, but also shape the future of our practices. Together, we are transforming the eyecare landscape. Our job postings are open for 30 days or until a qualified candidate is hired. Click "apply" now and let your passion for excellence and patient well-being shine!

EEOC:

Panorama Eyecare is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law.