Front Desk Assistant

THIS POSITION IS WITH A CLIENT OF HR SOLUTIONS, LLC

Job Summary:

Are you looking for a position in a professional office setting with a variety of responsibilities? Then this might be what you are looking for! 

This position serves as receptionist and administrative support for other members of the team.  This position is best suited for an individual that enjoys helping others and interacting with firm clients.  The role is often the first person that a client or visitor meets, both on the telephone and in person, thus a professional, positive and upbeat demeanor is necessary.  This individual must enjoy a variety of work duties; possess good organizational skills and prioritization skills.  Comfortably being a team-player is essential.   A strong knowledge of common office equipment and software is needed.

The compensation range is $31,200 to $45,000 paid hourly - commensurate with experience.

Reporting Relationships:

This position reports to the President/CEO.

 Working Conditions:

• Fast-paced office environment.
• Professional local accounting firm.  Established in 1980.
• Must be available to work during normal business hours, with minimal overtime as needed during heavy tax season.
• Modified work schedule from May to July and from October 16 to December 31 depending on workload needs.
• A one-hour lunch break is given and expected to be taken.
• Minimum overtime.

Job Responsibilities:

• CUSTOMER SERVICE:  Greet visitors, clients, and guests in a friendly, professional manner.  Direct them to the appropriate person.
• PHONE MANAGEMENT:  Answer and direct incoming calls.  Take messages and ensure timely follow-up.
• SCHEDULING: Assist with scheduling appointments, meetings, & conference room booking.
• ADMINISTRATIVE SUPPORT: Perform clerical duties such as filing (paper and electronic files), photocopying, and scanning documents.  Maintain office supplies and order when necessary.
• DATA ENTRY: Update and maintain records in office management systems, including updates on client information.
• MAIL HANDLING:  Receive, sort, and distribute incoming and outgoing mail and packages.
• EMAIL:  Check, sort, and forward emails.
• Process, assembly and packaging tax returns.
• SUPPORT:  Provide support to the tax team, or special projects.
• Other duties as needed

• A high school diploma, or equivalent (GED) is needed.
• Experience in a professional office is preferred. 
• Ability to maintain confidentiality and handle sensitive information is a requirement.
• Previous front desk and administration position experience is preferred.
• Excellent people skills.
• Friendly and approachable demeanor with a professional attitude.
• Familiarity with standard office machines (e.g., fax, printer etc.).
• Knowledge of office management.
• Proficient in English (oral and written).
• Strong communication skills, both verbal and written
• Excellent knowledge of MS Office (especially Outlook, Excel and Word) is necessary.
• Good organizational and multi-tasking abilities.  Strong problem-solving skills.
• Ability to work independently as well as in a team environment.
• Must be able to work full-time, Monday – Friday, 8 a.m. – 5 p.m.

Physical Demand Requirements:

• Must be physically able to operate a variety of machines and equipment including a computer, printer, telephone, etc.
• Tasks may require extended periods of time at a keyboard or workstation.
• Ability to sit for long periods of time.
• Must be able to lift to 25 pounds.

In addition to good working conditions and competitive pay, it is the firm's policy to provide a combination of supplemental benefits to all eligible employees. In keeping with this goal, each benefit program has been carefully devised. These benefits include time-off benefits, such as vacations and holidays, and insurance and other plan benefits. The firm is constantly studying and evaluating our benefits programs and policies to better meet present and future requirements. These policies have been developed over the years and continue to be refined to keep up with changing times and needs.

• Competitive pay that includes bonus opportunities
• Generous PTO plan for paid time off
• Insurance options that include Health, Vision, and Dental - company paid!
• 401(k) Retirement Plan available after sixty-days employment and age requirement is met
• Nine holidays each year
• Maternity & Paternity Leave plan