Front Desk Assistant (Full-Time)

Job Title: Front Desk Assistant

Location: Laramie / Hybrid - onsite training required

Department: Patient Access

Report To: Patient Access Manager

Job Summary:

Review and clean up a patient's electronic health record (EHR) to ensure all clinical information, billing details, and quality data are accurate and complete before an upcoming visit or after documentation is finished. Position is hybrid, and will require onsite training in the Laramie, Wyoming offices.

Essential Duties and Responsibilities: 

• Assist with clinic preparation by verifying patient insurance information, including eligibility and copay requirements.
• Ensure patient records are accurate and up-to-date, including a valid identification document, current insurance card, and updated patient photo on file.
• Carefully screen all patients for complete patient information and correctly enter into the practice management system including correct spelling of name, date of birth, address, telephone numbers, insurance information, body part, referring physician, x-ray location, and identify correct patient type.  
• Compile information to be placed in the patient's chart, including: verifying New Patient/Old Patient paperwork is accurate and complete, witnessing consents, explaining and witnessing acknowledgements, taking patient's photo when needed, and verifying History and Physical is complete and signed.
• Workers’ Compensation/Motor Vehicle Accidents, Obtain correct information, ensure appropriate forms are completed.
• Enter and tally correct charges on all encounter forms.
• Perform other duties as directed/required to ensure efficient operation of the department.

Interpersonal Skills:

• Ability to establish and maintain effective working relationships with physicians, co-workers, and the public. 
• Accepts responsibility for own professional growth and personal conduct. 
• Ability to be flexible, organized, and function under stressful situations.  
• Respond with flexibility to changing work load and/or patient assignments.

Adherence to Facility/Departmental Policy:

• Observe confidentiality of information in regards to patients, physicians, and fellow employees. 
• Protect patient sensitivities and right to privacy.
• Maintain a good attendance record and arrive to work punctually.
• Follow dress code, including wearing identification and communicate name and role to patients.
• Cell phone may be used for business purposes only.  
• Utilize cell phone for personal, use only during breaks or meal periods and out of the public eye.
• Participate in Premier Bone & Joint Centers and departmental in-services and staff meetings.
• Adhere to safety and infection control policies.

Care of Environment, Equipment, and Supplies:

• Utilize correct/safe technique when using equipment. 
• Notify manager of malfunctioning equipment. Perform minor equipment repairs not requiring a service call.
• Aid with collaboration of inventory list for outlying clinics keeping quantities at a reasonable level, ensuring adequate stock for next clinic.
• Maintain a clean, neat, and safe environment for patients and staff, including personal work areas.

Education:

• High School Diploma or Equivalent - Required

Certification & Licensures:

• BLS Health Care Provider (CPR) - Preferred

Experience:

• Previous experience in customer relations of related field - Preferred

Physical Requirements:

• Seeing - Must be able to read reports, patient charts, and to use a computer - Constant
• Hearing - Must be able to hear well enough to communicate with patients and co-workers - Constant
• Speaking - Must be able to verbally communicate with patients and co-workers - Constant
• Fingering/Grasping - Must be able to write and type, as well as grasp a telephone - Constant
• Standing - Frequently
• Sitting - Frequently
• Weight Demands:
• Lifting - Must be able to lift up to 25 pounds - Frequently

Working Conditions:

Environmental Hazards

• The fast paced environment may lead to increased levels of personal stress and demand high mental acuity.

Physical Hazards

• Physical harm is possible when performing physical requirements, as listed above. 
• Exposure to communicable disease, bodily fluids, and/or toxic substances is possible and can be physically harmful.

Unique Work Schedule/Travel

• May be required to work after hours, on weekends, or holidays. 

Employee Statement of Understanding:

I have read and understand the job description for my position. I am able to perform all of the essential functions of this position.

I agree to comply with the corporate compliance policy and all laws, rules, regulations and standards of conduct related to my position. As an employee, I understand my duty to report any suspected violations of the law or the standards of conduct to my immediate supervisor.

As an employee, I will strive to uphold the mission and vision of the organization. All employees are required to adhere to the values in all their interactions with patients, customers, and fellow employees.

Note: This description is intended to describe the general job duties and employment requirements for adequate job performance, and should not be interpreted as an exhaustive report. Additional duties and responsibilities may be assigned at the discretion of the employees’ supervisor.