Front Desk Assistant Manager

Company : Dc Global Talent Inc.

Job Description - Front Desk Assistant Manager

FRONT DESK ASSISTANT MANAGER
Luxury Beachfront Hotel • Miami Beach, FL • USD $71,000 - $73,000 per year

ABOUT THE ROLE
We are looking for an Assistant Front Desk Manager for a luxury beachfront hotel in Miami Beach. This is a hands-on leadership role primarily focused on Front Desk operations, directing the daily activities of the Front Desk team and acting as Manager on Duty when senior leadership is unavailable. We are looking for a candidate with a strong Front Desk Assistant Manager background in luxury hospitality - someone who leads from the floor, resolves challenges with composure, and consistently delivers an exceptional guest experience.

WHAT YOU'LL DO

Lead and manage the Front Desk team across all shifts, ensuring smooth operations, clear communication, and consistent service standards

Act as Manager on Duty in the absence of senior management, handling escalations, guest feedback, and operational decisions

Interview, train, and schedule Front Desk staff; conduct performance evaluations and provide ongoing coaching and development

Resolve guest complaints and requests with professionalism, warmth, and a genuine commitment to exceeding expectations

Coordinate arrivals, departures, and billing requirements; review daily arrivals to ensure proper handling of VIPs, returning guests, and groups

Monitor other departments as needed to ensure standards are being met and guest needs are addressed

Respond accurately and promptly to all guest requests both in person and by phone

WHAT YOU BRING

Minimum 1 year of supervisory or assistant management experience in a luxury hotel Front Desk environment - this is the core requirement

A strong Front Desk leadership background is essential; candidates from other departments will not be the right fit for this role

Proven leadership and people management skills with the ability to develop and motivate a team

Excellent guest relations and communication skills, both verbal and written

Solid knowledge of front office operations; Opera PMS proficiency is preferred

Strong time management and multitasking abilities in a fast-paced luxury environment

Immaculate personal presentation and professional demeanour

Flexible availability including early mornings, evenings, overnight shifts, and weekends

Must have valid US work authorization - visa sponsorship is not available

WHAT'S OFFERED

USD $71,000 - $73,000 per year

Competitive and comprehensive benefits package

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Front Desk Assistant Manager

Job Description - Front Desk Assistant Manager

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