Front Desk Assistant / Receptionist

Location: Phoenix, AZ
Organization: Sanctuary Recovery Centers
Employment Type: Full-Time

Join Our Team

Sanctuary Recovery Centers is seeking a reliable, organized, and professional Front Desk Assistant to serve as the first point of contact for clients, visitors, and staff. This role is critical in maintaining a welcoming, structured, and compliant front office environment within our behavioral health setting.

Position Overview

The Front Desk Assistant is responsible for managing daily front office operations, supporting administrative functions, and ensuring a positive experience for clients and visitors. This role requires strong organizational skills, professionalism, and the ability to handle sensitive information with confidentiality.

Key Responsibilities

Front Desk & Client Interaction

• Greet and check in clients, visitors, and vendors in a professional and welcoming manner


• Answer and direct incoming phone calls promptly and accurately


• Maintain a clean, organized, and secure reception area


• Monitor facility entry/exit and ensure adherence to safety and confidentiality protocols

Administrative Support

• Schedule appointments and assist with calendar coordination


• Maintain accurate records and assist with data entry in EMR/EHR systems


• Scan, file, and organize documents in accordance with agency standards


• Support intake and admissions processes as needed


• Assist with coordinating client paperwork and required documentation

Communication & Coordination

• Provide clear communication between clinical, administrative, and leadership staff


• Assist with internal communication and message distribution


• Support coordination of meetings and office logistics

Compliance & Confidentiality

• Maintain HIPAA compliance and protect all client information


• Ensure documentation and administrative processes meet organizational and regulatory requirements


• Follow all Sanctuary Recovery Centers policies and procedures

Minimum Qualifications

• High school diploma or GED required


• Previous front desk, receptionist, or administrative experience preferred


• Experience in healthcare or behavioral health setting is a plus


• Strong computer skills (Microsoft Office, email systems, data entry)


• Ability to multitask and manage a high-volume front desk

Required Skills & Competencies

• Professional demeanor and strong customer service skills


• Excellent verbal and written communication


• High level of organization and attention to detail


• Ability to manage confidential information


• Strong time management and multitasking abilities

Work Environment

• Office-based position within a behavioral health treatment setting


• Regular interaction with clients, staff, and community partners


• Must be able to sit, stand, and use office equipment for extended periods


• May involve a fast-paced, high-volume environment

Why Join Sanctuary Recovery Centers

• Mission-driven organization focused on recovery and community impact


• Collaborative and supportive team environment


• Opportunity for growth within a behavioral health organization

Equal Opportunity Employer

Sanctuary Recovery Centers is an Equal Opportunity Employer and is committed to creating an inclusive and respectful workplace. Employment decisions are based on qualifications, merit, and business needs.