Front Desk Associate

Performs a variety of clerical, secretarial and reception duties including, but not limited to, customer relations, membership registration, cashiering, retail sales, providing information, answering phones, filing, requisitioning supplies, etc.

Supervision Received: The Front Desk Associate works under the direction of the Front Desk Manager and the Parks, Recreation & Trails Director.

Supervision Exercised: N/A

• Demonstrate an understanding of the mission and core values of the facility while accomplishing performance goals established with the Sports & Aquatic Director.
• Greet the public:
  • Provide information related to services, programs, and general policies and procedures.
  • Provide patrons with requested forms, publications, and other informational materials.
  • Direct patrons to requested locations for classes, etc.
  • Listen to public comments, complaints, or questions.
  • Respond to questions and concerns by referring individuals to appropriate personnel for assistance.
  • Convey information effectively to the community.

• Accept payment from clients for facility use or other sales.
• Register clients for a variety of programs and memberships:
  • Operate computer as needed to perform membership and program registration and secretarial duties.
  • Manage facility memberships and registration records for retrieval and filing.
• Operate office and telephone equipment:
  • Receive, respond to, and direct incoming telephone calls.
  • Query callers to identify needed assistance, determine appropriate department or office, and direct calls accordingly.
  • Deliver messages to personnel in a timely manner.
  • Monitor office equipment/computer system to detect problems and notify supervisor of potential problems or needed repairs.
• Keep the front desk area clean and tidy:
  • Keep track of office supply inventory and order supplies when necessary.
• Open and/or close the facility as needed.
• Notify staff of appointment arrivals.
• Assist with emergency action plan.
• Ensure knowledge of programming and processes through effective communication skills.
• Perform other duties as assigned.

• High School diploma or equivalent; and
• One (1) year of clerical, administrative and/or customer service.

• Excellent customer service and interpersonal skills.
• Friendly, outgoing, and enthusiastic.
• Ability to perform multiple tasks effectively and efficiently at once.
• Detail-oriented and organized.
• Proficient in Microsoft Office applications.
• Knowledge of basic office machinery and telephone systems required.
• Must possess basic math and money handling skills.
• Retail and cashier experience.
• Ability to establish and maintain a good working relationship with other employees and the public, work irregular hours, perform a variety of tasks simultaneously or in rapid succession, maintain an upbeat and motivational demeanor.

• Must hold a valid Utah Driver’s License
• Willing to obtain CPR Certification

Moderate noise. Physical activity will include sitting, standing, walking, reaching with hands or arms, squatting, talking, or hearing more than 2/3 of the time, stooping, kneeling, crouching, or crawling. Lifting requirements are 20 pounds. The vision requirements are close, distant, color peripheral, depth, and ability to adjust focus.

A formal application is required; finalists will interview with the appropriate hiring authority. Applicants must pass a pre-employment drug test and background check.