Be the Face of Empowerment at United Defense Tactical!
Ready to join a world-class firearms training facility in the heart of North Scottsdale? United Defense Tactical (UDT) at 4848 E Cactus Rd, Scottsdale, AZ 85254 is hiring a Front Desk Associate to deliver exceptional customer service, keep our cutting-edge facility running smoothly, and champion our mission of empowering civilians, military, and law enforcement through reality-based tactical training. If you’re organized, upbeat, and thrive in a fast-paced environment, this is your shot to make an impact!
What You’ll Do:
Customer Service: Greet every visitor—whether in person, by phone, or email—with warmth and positivity, handling inquiries, complaints, and requests while living our “Serve selflessly with the highest integrity” value.
Receptionist Duties: Own the front desk, directing customers to training areas, managing check-ins/outs, and keeping the space clean, organized, and ready for action.
Administrative/Clerical: Keep us on track by updating customer records, processing reservations and billing with precision, and tackling tasks like scanning and filing.
Education/Training Support: Welcome a diverse crowd—civilians to pros—to our state-of-the-art facility, answering questions about handgun, rifle, and shotgun programs to ignite their training journey.
Fitness Mindset: Bring high energy and enthusiasm, like a fitness coach, to a tactical setting, empowering customers to build skills and confidence as they defend themselves.
Responsibilities:
- Welcome customers and guide them to the right department or person.
- Answer calls and emails promptly and professionally.
- Keep the front desk area tidy, stocked, and organized.
- Process inquiries, resolve issues, and escalate when needed.
- Check customers in/out, ensuring accurate reservations and billing.
- Maintain and update customer records in our database.
- Coordinate with team members to meet customer needs seamlessly.
- Handle clerical tasks (photocopying, scanning, filing) with care.
- Uphold UDT policies and a professional demeanor at all times.
What We’re Looking For:
- High school diploma or equivalent.
- 1-2 years of customer service or receptionist experience—think gym desks, tactical ranges, or busy offices.
- Top-notch communication and multitasking skills for a bustling environment.
- Comfort with Microsoft Office/Google Suite and office tools (computer, scanner, etc.).
- A positive, proactive attitude—bonus if you’re passionate about firearms or self-defense!
- Availability for 8-hour shifts, including evenings and weekends (flexible scheduling offered).
Preferred candidates will submit a professional headshot and resume to [email protected].
Why Choose UDT?
Competitive Pay: $18.50-$22.00/hour—standout wages in Scottsdale’s 85254 market.
Perks: Score employee discounts on firearms training and gear, hands-on skill development in tactical self-defense, flexible scheduling, networking with tactical pros, and a tight-knit team spirit.
Mission-Driven: Join a team dedicated to empowerment, living values like “Don’t make excuses, make it happen” and “UDT is a synonym for world-class—operate like it.”
Company Overview:
United Defense Tactical is a premier firearms training facility committed to equipping people with the skills and confidence to handle real-world threats. Located at 4848 E Cactus Rd, our Scottsdale hub offers top-tier programs, advanced equipment, and a passion for excellence in customer service.
Our Purpose: Empowerment through tactical training—delivering the most comprehensive, reality-based experience to civilians, military, and law enforcement.
Our Values:
- Don’t make excuses, make it happen.
- Serve selflessly with the highest integrity.
- Show up with positivity, high energy, and excitement.
- UDT is world-class—operate like it in all you do.
- Be organized. Be clean. Be prepared.
- Keep calm and respect others.
- Educate & Execute—but above all, EMPOWER.
Start Date: Likely Fall 2025, though the exact start date is currently unknown.
Ready to Step Up?
Bring your energy and organization to UDT’s vibrant 85254 community.
Preferred candidates should submit a professional headshot and resume to [email protected]. Apply today to join a team that’s all about making a difference—one customer at a time!
United Defense Tactical is a leading provider of tactical training solutions, dedicated to providing comprehensive training programs for law enforcement, military personnel, security professionals, and civilians. Our state-of-the-art facility offers realistic scenarios and top-tier instruction to prepare individuals for real-world situations.
Salary :
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