Front Desk Associate

Position Overview:
We are seeking a highly organized, polished, and client-focused Front Desk Associate to be the welcoming face of NÜIQ Wellness Lounge. This role is essential in setting the tone for every client interaction—from greeting guests and managing appointments to providing information about our services and supporting our clinical team. The ideal candidate thrives in a high-end service environment, demonstrates exceptional communication skills, and brings a positive, team-first attitude to every shift.

Key Responsibilities:

• Greet clients warmly and professionally upon arrival, creating a welcoming and calming first impression
• Manage check-in and check-out processes efficiently and accurately
• Schedule, modify, and confirm appointments using Zenoti (or other booking systems)
• Provide knowledgeable guidance on our services, memberships, and products
• Maintain a tidy, organized front desk and lounge area, aligned with brand standards
• Communicate effectively with aestheticians, nurses, and leadership to ensure seamless daily operations
• Support inventory management and retail sales
• Assist with client forms, membership inquiries, consent forms, and spa protocols
• Respond promptly to calls, emails, and DMs with professionalism and care
• Handle payment transactions, membership banking, and gift card processing accurately
• Support event check-ins and special promotions as needed

Qualifications:

• 1+ year experience in a customer-facing, front desk, or hospitality role (spa, salon, med spa, luxury retail preferred)
• Knowledge of medical spa services, aesthetics, or wellness is highly desirable
• Strong communication and interpersonal skills
• Tech-savvy and comfortable navigating booking, POS, and CRM systems (Zenoti experience is a plus)
• Impeccable attention to detail and time management
• Calm under pressure and able to multitask in a fast-paced environment
• Professional, well-groomed appearance and demeanor in line with luxury hospitality standards
• Flexible availability, including evenings and weekends
• Passion for wellness, beauty, and delivering elevated client care

Perks & Culture:

• Aesthetic and wellness service discounts (injectables, facials, IVs, and more)
• Product discounts and PureFyx café perks
• Growth opportunities within our wellness ecosystem (Soul Space, PureFyx, and NÜIQ)
• A supportive, inspiring work environment with a strong focus on team and culture
• Opportunity to be part of a forward-thinking, luxury wellness brand shaping the future of self-care