Job Description - Front Desk Associate

We are seeking a passionate Front Desk Associate to serve as the hub of our hotel, delivering exceptional guest experiences through proactive, caring service. If you have a winning personality, high responsibility, and enjoy engaging with guests, this full-time role is perfect for you.


What You'll Receive (Full-Time):



  • Compensation: Competitive pay + up to $225 referral bonus.

  • Perks: Hilton and Turf Hotel room night discounts.

  • Benefits: Medical/Dental insurance, PTO (holiday, vacation, personal).

  • Retirement: 401K with company contribution.

  • Recognition: Employee awards.


Your Role:



  • Guest Service: Provide courteous service, handle concerns promptly, and ensure satisfaction.

  • Operations: Manage check-ins, process payments/cash handling, and answer phones.

  • Communication: Liaison between departments and management regarding guest needs.

  • Safety/Productivity: Maintain safety protocols, support team members, and keep a positive environment.


Requirements:



  • High School Diploma.

  • Prior experience in public-facing service preferred.

  • Ability to stand/walk for an 8-hour shift.

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