Front Desk Associate

FRONT DESK/SALES ASSOCIATE

Job Title: Sales Associate

Reports To: Clinic Manager

Function: Offering excellent customer service to guests and members, and assisting the clinic manager in daily operational tasks.

Essential Duties:

• Providing excellent service to members/guests by answering phone calls, checking members in and out for appointments, setting appointments, greeting members/guests upon arrival and selling and renewing memberships, calling inactive members to invite an appointment, log and relay member concerns to manager.


• Assists in maintaining professional, clean and organized front desk and reception area.


• Understands and applies strategic sales offerings (dues/cash, auto renewable, etc.)


• Assists in administrative tasks including filing, member folder maintenance, and data entry of client records and surveys.


• Assists in maintaining cleanliness of therapy rooms, common areas and store room, assist with stocking linen shelves and replacing full linen bags; assists with checking lotion supplies and assists with inventory.


• Other duties as assigned by Clinic Management.

Qualifications:

The requirements listed below are representative of the knowledge, skills, and/or ability required for this job.

Education, Skills and Experience:

• High school diploma or equivalent (GED) required.


• Basic math and cash handling experience, phone and computer skills.


• Customer service and sales experience, preferred.


• Must be customer service oriented and able to interact professionally with members/guests, prospective clients, vendors and clinic management.


• Must have good communication skills in order to effectively communicate with members/guests on membership benefits, and clinic policies and procedures.


• Must be able to prioritize and perform multiple tasks.


• Must work cohesively with others in a fun and fast paced environment.


• Must be able to work flexible days and hours.


• [Satisfactory results of background and reference check is a condition of employment in this position.]


• General knowledge of services and modalities offered by Massage Envy Spa.


• Understands and believes in the healing benefits of massage therapy and bodywork.

Physical Demands:

• Must be able to interact and communicate effectively with members/guests, co-workers, clinic management and vendors.


• Must be able to use office equipment, including telephones, computers, fax and copier machines.


• Reasonable accommodations are available to individuals with disabilities, upon request, as required by law.


• Able to work flexible days and hours.


• Is regularly at work and on time, as scheduled.

Communications and Personal Interactions:

• Must be customer service oriented.


• Must communicate effectively (orally and written) and in a courteous and professional manner on a regular basis with members, guests, co-workers, management and vendors.


• Follows management's policies, procedures and direction.


• Accepts constructive criticism in a positive manner and uses it as a learning tool.