Front Desk Associate at Fairfield Inn & Suites by Marriott

The first and last impression of our hotel is made at the front desk. We’re looking for a friendly, customer service-oriented individual to join our team as a Front Desk Associate at Fairfield Inn & Suites by Marriott. The ideal candidate will have experience working in a fast-paced environment and be able to juggle multiple tasks at once. You will be responsible for greeting visitors, answering phone calls, and directing inquiries to the appropriate departments. Additionally, you will maintain the cleanliness and organization of the front desk area and common areas. This role is located in Wytheville, VA, and offers a compensation of $13.00 - $15.00 per hour, paid bi-weekly.

Responsibilities

• Greet and welcome guests upon arrival, provide prompt and professional service in a hospitable manner


• Answer incoming calls and direct to the appropriate party or department, take accurate messages when necessary


• Maintain cleanliness and organization of the front desk area and common areas


• Adhere to all company policies and procedures


• Handle sensitive and confidential information with discretion


• Update and maintain guest records in the reservation system


• Process payments and reconcile cash drawer at the end of each shift


• Generate reports as needed


• Stand up for 6-8 hours each day


• Handle check in, check out, and other transaction inquiries

Requirements

• High school diploma or equivalent


• 1-2 years customer service experience


• Excellent communication skills, both written and verbal


• Friendly and outgoing personality


• Ability to stay calm and professional under pressure


• Strong organizational skills and attention to detail

Preferred Skills and Qualifications

• Previous experience working in a hotel or related industry


• Proficiency with computers and software programs, including Microsoft Office and property management systems

Benefits

• Competitive hourly wage of $13.00 - $15.00, paid bi-weekly


• Flexible full-time and part-time schedules


• Opportunity to work in a friendly and fast-paced environment

About the Company

VP Management LLC is proud to operate Fairfield Inn & Suites by Marriott, committed to delivering elite hospitality and memorable experiences to our guests. We value professionalism, customer service, and teamwork, and strive to create a welcoming environment for both employees and visitors alike.