Front Desk Associate at Tru by Hilton Princeton WV

About Us

At Tru by Hilton Princeton, we’re not your average hotel—we’re modern, upbeat, and guest-focused. We’re building a team that delivers consistent, high-level service and takes pride in doing things the right way every time.

Position Summary

As a Front Desk Associate, you are the face of the hotel. You’ll be the first and last impression for every guest—handling check-ins, problem-solving, and delivering top-tier service with confidence and professionalism.

Key Responsibilities

• Greet and welcome guests with a friendly, professional attitude


• Check guests in and out efficiently and accurately


• Handle reservations, cancellations, and room assignments


• Answer phones and respond to guest inquiries


• Resolve guest concerns quickly and professionally


• Maintain accurate records and follow cash handling procedures


• Ensure lobby and front desk areas are clean and organized


• Communicate effectively with housekeeping and maintenance teams


• Follow all brand standards and company policies

Qualifications

• Previous customer service or hospitality experience preferred


• Strong communication and problem-solving skills


• Ability to multitask in a fast-paced environment


• Basic computer skills (hotel systems experience is a plus)


• Reliable transportation and strong attendance


• Flexible schedule, including weekends and holidays

What We’re Looking For

• Someone who stays calm under pressure (because the desk will test you)


• A team player who supports the entire hotel operation


• Strong attention to detail and accountability


• Positive, professional attitude—every shift, every guest


• Someone who takes ownership and gets things done

Why Join Us

• Competitive pay


• Growth opportunities within our hotel portfolio of over 50 properties


• Supportive, team-driven environment


• Be part of a new hotel opening—help set the standard from day one

Apply Today

If you’re dependable, professional, and ready to deliver great guest experiences—we want you on our team.