Weekend Job (Saturday & Sunday 8 Hours/day)

Requirement: Must be able to work Night shifts.

• Greet guests with a welcoming smile and friendly demeanor


• Perform all guest check-in and check-out procedures


• Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.


• Collect payment for room charges and other fees


• Answer phones


• Check and send emails


• Make and confirm reservations


• Maintain a clean and tidy workspace at all times


• Inform guests of hotel amenities and offerings


• Be informed and up to date on all types of room accommodation and availability


• Communicate with housekeeping


• Provide local information on restaurants, special sites, activities, etc.


• Resolve customer complaints and problems calmly and effectively


• Notify management of any serious issues that you cannot resolve


• Maintain a friendly, personable disposition


• Perform various clerical tasks as needed

Front Desk Agent Requirements and Qualifications

• High school diploma or GED equivalent preferred


• Flexible with timing including Night Audit Shifts.


• Previous experience in customer service and/or hospitality industry preferred


• Experience using hotel booking software a plus


• Computer literate and proficient using Microsoft Suite


• Personable and outgoing when dealing with guests


• Professional phone demeanor


• Excellent customer service skills


• Ability to maintain calm, polite, and patient in stressful situations


• Organized and detail-oriented


• Ability to connect with guests and consistently give them a positive customer experience.