Front Desk Associate-MedSpa

Position Summary:

The Front Desk Associate is responsible for creating a welcoming and professional first impression for all MedSpa clients. This role manages scheduling, client communications, check-in/check-out, and supports daily operations while delivering exceptional customer service and ensuring a seamless client experience.

Key Responsibilities

• Greet clients in a friendly, professional, and welcoming manner 
• Schedule, confirm, and manage appointments for MedSpa services 
• Answer phone calls, emails, and text inquiries in a timely manner 
• Educate clients on services, promotions, and membership options 
• Check clients in and out, collect payments, and process transactions 
• Maintain accurate client records in EMR or scheduling system 
• Assist with retail product sales and recommendations 
• Coordinate provider schedules to maximize efficiency 
• Manage wait times and ensure smooth client flow 
• Maintain cleanliness and organization of the front desk and lobby area 
• Support intake forms, and consent documentation as needed 
• Address client concerns and escalate when appropriate
• Support social media efforts 

• High school diploma or equivalent required 
• 1+ year of front desk, customer service, or MedSpa experience preferred 
• Experience with scheduling software or EMR systems preferred 
• Sales experience or comfort discussing services/products preferred 
• Strong communication and interpersonal skills
• Excellent customer service and client experience skills 
• Strong organizational and multitasking abilities 
• Professional appearance and demeanor 
• Attention to detail and accuracy 
• Ability to work in a fast-paced environment 
• Sales-minded with a service-focused approach