Front Desk Attendant

Description

Position Purpose:

Accurately balance the hotel’s operating transactions and prepare financial reports on a daily basis and to provide exceptional guest service and staff by coordinating with other departments when necessary to maintain established standards and meet the high expectations of our guests. Provide a courteous and efficient hospitality experience to guests.

Knowledge, Skills, and Abilities:

• Check guests in and out and make future reservations as needed.
• Post and rebate, room tax, and other miscellaneous charges to guest accounts.
• Administer guest payment policy.
• Ensure all cash, credit cards, and change funds are balance throughout the shift.
• Post and rebate room tax and other miscellaneous charges to guest accounts.
• Be knowledgeable of all promotional rates.
• Maintain daily inventory of available rooms.
• Maintain hotel key security system and safety deposit boxes.
• Process credit card transactions and finalize transactions completed during the day.
• Create and print required reports.
• Prepare folio for departing guests.
• Process guaranteed no show reservations.
• Be knowledgeable of emergency procedures.
• Respond to telephone calls for reservations, transfer calls and take messages for guests and hotel staff.
• Open and close shifts; make accurate cash drops.
• Ensure that all credit cards, cash, and change funds are balanced throughout the night.
• Notify the general manager of all needed repairs and maintenance issues for concerns.
• Maintain cleanliness and organization of the front desk areas.
• Participate as a team member with other employees in producing a smoothly and efficiently run operation that meets the highest standards of customer service.
• Performs all duties in accordance with prescribed policies and practices.
• Adhere to the strict confidentiality of all information.
• Respect and protect the confidential and privileged information of my employer beyond the terms of my employment.
• Comply with Title 31 requirements

Requirements

Education/Qualifications:

• Must be at least 18 years old.
• High school diploma or equivalent.
• Prior customer service preferred.
• One year of accounting or bookkeeping experience preferred.

Licensing:

• Must be able to obtain and maintain the required Gaming License

Work Requirements:

Shift: Part-Time

Requires problem solving skills, and the ability to communicate effectively. Position involves prolonged walking, stooping, or bending, lifting, or carrying up to 50 pounds daily. Work is performed in a casino environment with varying levels of lighting, air quality, noise, and / or temperature.