Front Desk Attendant

Essential Job Functions

• Ensure the front desk is staffed and covered during all business hours.


• Greet and welcome staff, clients, community partners, and visitors in a professional and courteous manner.


• Provide administrative and clerical support to ensure efficient daily operations.


• Operate the telephone system, answer inquiries, and direct calls appropriately while maintaining a positive and helpful customer experience.


• Address concerns and complaints by listening attentively, demonstrating empathy, and referring individuals to the appropriate staff member for assistance.


• Maintain a clean, organized, and professional reception area.


• Support various departments as needed and collaborate with team members to complete assignments and projects.


• Perform other duties as assigned.

Requirements

• Demonstrate professionalism and the ability to create a positive first impression when interacting with staff, clients, visitors, and community partners.


• Possess strong interpersonal skills, sound judgment, discretion, and the ability to work effectively with diverse individuals.


• Communicate clearly and professionally, both verbally and in writing.


• Demonstrate the ability to follow instructions, prioritize and organize work, collaborate with others, and complete tasks with minimal supervision.


• Ability to remain seated for extended periods, with occasional walking, standing, and lifting of up to 10 pounds.


• Maintain reliable transportation to and from work.

Education and Experience

• High school diploma or GED required.


• Training or coursework in business administration, office management, or business communications preferred.


• Proficiency in Microsoft Outlook, Word, and Excel preferred.


• Previous experience in reception, administrative support, customer service, or a related role preferred.


• Bilingual is a plus