Front Desk Clerk

Summary - The front desk clerk offers guests the first taste of their experience. Front desk clerks must handle guest check-ins and check-outs, maintain an extensive knowledge of the hotel and its offerings, handle guest inquiries and issues, answer telephone calls and direct them as needed, and complete additional duties assigned on a regular basis. These individuals must offer a cordial personality and up-to-date knowledge of the hotel and its surroundings. They must also practice courteous hospitality. Candidates must offer availability on a part-time basis.

Responsibilities to include:

• Promptly and effectively handle guest complaints and requests


• Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures


• Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies


• Take reservation requests efficiently


• Answer switchboard in accordance with standards of proper telephone etiquette


• Block rooms and handle special requests


• Monitor room availability


• Keep lobby and desk area clean and presentable


• Have a thorough knowledge of emergency and security procedures


• Offer and properly handle requests for wake up calls


• Know how to clean guest rooms to standards


• Open and close shift make cash drops


• Ensure all credit cards, cash, and change fund are balanced throughout each shift


• Inform management of any guest or systems related complaints or problems


• Keep maintenance informed of all maintenance needs.


• Pass on guest lost and found inquiries to management or supervisors


• Be able to move luggage or packages weighing up to 40lbs