Front Desk Clerk

• Greets and welcomes customers with a smile, and takes pride in being a Caesars Team Member
• Serves as Hotel representative and customer service role model for other Team Members   
• Understands, values, and supports the Caesars’ mission, vision & values
• Knows special events, promotions, and player programs
• Resolves customer issues according to the Family-Style Service model, using Service Recovery tools 
• Constantly seeks ways to improve friendly, helpful service, and reduce customer wait time to positively impact department’s customer service ratings     
• Responsible for the accurate check-in and checkout of guests
• Ensures that all guest contact is courteous, informative, and thorough
• Ensures that Housekeeping cleans all rooms prior to issuing keys    
• Responsible for posting charges, settling folios for individuals, groups and due-outs communicated through Housekeeping
• Receives cash, credit cards, and comps in payment, obtaining proper approval and authorization   
• Maintains an operating bank, renders bills, and issues change
• Provides reservations for Casino/Hotel guests, which includes restaurants, and special events on property
• Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the Hotel/Casino 
• Works closely with Executive Host to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements
• Ensures guests’ problems or complaints are resolved in a prompt, courteous, and efficient manner using Service Recovery tools
• Maintains knowledge of hotel, community, and Special Events to provide guests with superior service
• Demonstrates a positive and enthusiastic demeanor to guests, both internal and external at all times  

• High school diploma or equivalent required 
• Superior customer service skills required
• Experience in data entry and dealing with the public is required
• Career interest within the hospitality field or related industry is preferred
• Computer usage skills required
• Proficiency in Microsoft Word, Office, Outlook, Excel, and LMS system knowledge is preferred
• Must be able to get along well with co-workers and work as a team
• Must be able to work a flexible schedule including nights, weekends, and holidays as necessary 
• Professional appearance and demeanor required 
• Strong interpersonal skills are required
• Must be able to read, write, speak and understand English

ADDITIONAL REQUIREMENTS:

• Must be able to stand for long periods
• Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk     
• Must be able to lift and carry up to 25 pounds
• Responds to visual and aural cues.
• Must have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine, ten key embosser, printer, and bar encoder
• Must be able to move in and around the Casino/Hotel areas and front desk areas through the entire shift