Front Desk Clerk (Ellsworth AFB, SD)

Ivyhill has an immediate need for a Front Desk Clerk for its project located at Ellsworth AFB, SD. The qualified candidate will provide receptionist services, schedule clients for classes, and provide information to clients addressing routine matters. Will perform data entry and administrative services to include entering data in to various databases and web applications. Will work a full-time schedule, Monday - Friday, 7:45 AM - 4:15 PM.

The qualified candidate will:

• Answer telephone calls and greet visitors in a professional manner. Ascertain the nature of the call or visit, direct clients to the appropriate Program Manager best positioned to assist the clients. Provide complete and concise information as needed to address the more routine and procedural issues. Determine the need of the clients who call or visit with a variety a family issues and connect them with appropriate staff while seeking opportunities to raise awareness of government programs and services.
• Schedule clients as requested for classes and workshops. Input data and resources in various Ellsworth AFB databases and other government systems. Provide administrative and data input assistance throughout all associated government programs. Prepare and printout copies of program pamphlets as needed.
• Maintain accuracy of data input and resources in all databases and government systems. Input and maintain current information on service organizations and make appropriate referrals to both on- and off-base agencies in the systems and for clients.
• Monitor and assist client using QoL-net computers and administrative peripheral equipment such as fax machine and printers. Safeguard all government property to prevent the loss of materials and confidentiality.
• Maintain a neat and orderly reception area and resource center. Ensure chairs are aligned; keyboards/mouse are operable at each computer; and materials, publications and resources are available to clients/visitors daily.
• Other related duties as assigned.

Qualified candidate will:

• Have U.S. Citizenship.
• Possess a high school diploma or equivalent.
• Have a minimum of 2 years of data entry and administrative experience.
• Be proficient with computers and office software programs to include Microsoft Office Products (Word, Excel, Outlook, etc.), Adobe, file management, etc.
• Demonstrate proficiency with various office automation software programs, tools and techniques to support government programs and produce a variety of documents, such as emails, reports, spreadsheets, databases and graphs.
• Be proficient in typing and working with a variety of office equipment. Must have the ability to locate, assemble and compose information for routine reports, inquiries and non-technical correspondence.
• Familiar with standard concepts, practices and procedures within as customer support and business environment. Rely on experience and judgment to plan and accomplish goals.
• Familiarity with military protocol.
• Have the ability to work effectively with diverse groups.
• Have the ability to communicate effectively, both orally and in writing, using tact and courtesy.
• Must be able read, write, speak and understand English.
• Have the ability to plan, organize work, multi-task, pay strict attention to detail and the ability to meet deadlines.
• Maintain compliance with privacy act information.
• Maintain work area in a neat and orderly manner.
• Be dependable/reliable.

Ivyhill has a competitive benefits program which includes medical, dental and vision; Life and AD&D insurance; Short- and Long-Term Disability; supplemental Life insurance and a 401(k) Plan.