Front Desk / Clerk II

CONDENSED JOB DESCRIPTION
POSITION: Front Desk / Clerk II
RATE OF PAY: $18.00 
$18.50/hour bilingual (fluent in English and Spanish or English and Burmese)

SUMMARY

Wayne Township Clerk II works directly under the Director of Intake/Case Management.  Clerk II function as front desk receptionist while assisting visitors and/or clients as needed for Township Assistance.   Clerk II duties include acknowledging and processing clients' requests for assistance. In addition to front desk, intake, and scheduling appointments, and assigning clients to Case Workers. 

QUALIFICATIONS:

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  Experience or degree in Social Work, Human Services, or a related field is preferred.


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  Ability to operate general office equipment.


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  Experience in word processing and messaging systems.


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  Excellent written and verbal communication skills. Ability to diplomatically interact with people with diverse cultural, financial, and educational backgrounds.


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  Ability to use basic mathematical skills (addition, subtraction, multiplication, division - including prorating) in various units of measure, using whole numbers, common fractions, decimals, and percentages.


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  Skilled in using and creating Excel spreadsheets.


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  Excellent organizational skills and time management skills.


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  Excellent interviewing skills.


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  Ability to work well under pressure.


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  Experience in customer service.


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  Adept at report writing.

ESSENTIAL FUNCTIONS: 

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  Function as front desk receptionist. Collect information from WTTO clients/visitors. Provide information to WTTO clients/visitors.


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  Enter visiting clients into WTTO system.


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  Assign clients to Caseworkers.


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  Assist with other duties in the Intake/Case Management area.


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  Maintain an excellent understanding of the WTTO Eligibility Standards and Indiana Code regarding Townships.


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  Maintain confidentiality.


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  Perform tasks as assigned by the Director of Intake/Case Management, Deputy Trustee, and Trustee.