Front Desk Clerk - MGM Springfield

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

We are looking for an experienced Front Desk Representative with 1+ years of face-to-face guest service experience to create incredible moments for our guests from the time they arrive at MGM Springfield. In this role, you will manage guest check-ins and check-outs, handle cash transactions, and partner with various departments to ensure exceptional service and satisfaction throughout their stay. If you are passionate about guest relations and have a knack for creating memorable experiences, we want you on our team!

THE STARTING RATE:  $18.95 per hour

THE DAY-TO-DAY:

• Welcome guests to the property and provide exceptional service by anticipating needs and resolving complaints.

• Manage guest check-ins and check-outs, including early and late arrivals and walk-ins.

• Enhance guest experiences by offering upgrades when available and promoting MGM Rewards enrollment and benefits.

• Collaborate with Housekeeping and other departments to meet guest expectations and special requests.

• Process payments, handle cash and credit transactions, and ensure accuracy in charges and credits.

• Control and issue room keys while maintaining guest security, privacy, and confidentiality.

THE IDEAL CANDIDATE:

• 6+ Months of Prior Cash handling experience is preferred

• 1+ Years of Prior Relevant Face to Face Guest service experience is preferred

• Willing and able to work a Full-time schedule consisting of 3:00pm-11:45pm with Tues-Wed off, this includes working weekends and holidays

THE PERKS & BENEFITS:

• Company uniform issued with free dry cleaning offered onsite

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Free meals in our employee dining room

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14042

Pay Rate

The rate for this role is:

Pay will not be below any applicable minimum wage.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW? Apply today!