Front Desk Concierge

Are you enthusiastic about providing outstanding service and creating a warm, welcoming environment for residents and guests? We have exciting opportunities for Concierge/Front Desk/Security Associates who are professional, friendly, and dedicated to making a positive first impression. If you’re ready to be the welcoming face of our community and ensure a safe, pleasant environment for all, we’d love to have you on our team! Apply today and help us create an exceptional experience for our residents and guests.

Location: Village on the Park Denton, an Assisted Living with Memory Care senior community.    

Schedule: PRN

Availability: Must be available to work weekends and holidays

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet residents, families, prospective residents, guests, and employees with a courteous, polite, and warm manner.


• Monitor all incoming public traffic and assist with inquiries.


• Maintain the cleanliness and orderliness of common areas and all public spaces.


• Respond promptly to the needs of residents, families, vendors, and visitors, providing immediate and courteous assistance.


• Provide key support to the sales and marketing team by managing inquiries effectively.


• Follow schedules and instructions, assist with guest and employee meal ticket sales, and other service requests.


• Operate the paging/telephone system, answer calls, determine their nature, and route them appropriately.


• Assist with maintenance orders, either on paper or through an electronic system.


• Monitor emergency calls, doors, and fire alarms, responding according to established policies and procedures.


• Assist with scheduling job applicant interviews for department heads.


• Track incoming/outgoing residents and guests and perform daily resident check-ins per policy.


• Be an active member of the community’s emergency response team.


• Maintain a professional appearance and good personal hygiene in accordance with company policies.


• for long periods, work in various environments, lift up to 40 lbs, and occasionally climb stairs, lifts, or ladders.


• Assist with special projects or tasks as assigned.


• Detect and prevent suspicious behavior, vandalism, theft, and other criminal activities through effective surveillance and response.

MINIMUM REQUIREMENTS

• High School diploma or GED required.


• Prior customer service, front desk, and telephone experience preferred.


• Valid Texas Driver’s License required.


• Excellent communication and customer service skills; strong problem-solving skills, good judgment, and attention to detail.


• Proficient in PC skills, including Microsoft Office, Word, and some Excel.


• Understanding of HIPAA requirements.

EOE/M/F/D/V