Front Desk Concierge

Front Desk Agent / Concierge

Position Overview

Stratton Amenities is a hospitality services company
providing luxury, hotel-style front desk and concierge services for upscale
apartment and condominium communities. We are currently seeking a professional
and service-driven Front Desk Agent / Concierge to support our luxury
residential properties.

This role is ideal for individuals with a strong hospitality
background who take pride in delivering exceptional customer service,
maintaining a polished front desk presence, and creating a welcoming
environment for residents and guests. The Front Desk Agent / Concierge is a key
representative of the property and plays an essential role in the overall
resident experience.

Schedule Requirements

• Flexibility
  to work weekdays, evenings, weekends, and holidays as required by the
  property
  
• Shift
  availability may vary based on operational needs
  

Key Responsibilities

• Greet
  residents, guests, and visitors in a professional, courteous, and
  welcoming manner
  
• Maintain
  front desk operations and ensure a consistently polished lobby environment
  
• Provide
  high-quality customer service and respond promptly to resident inquiries
  and requests
  
• Answer
  and route phone calls using professional telephone etiquette
  
• Accurately
  log, track, and distribute resident packages and deliveries
  
• Monitor
  lobby activity and surveillance systems to support safety and security
  
• Conduct
  regular property walks to ensure cleanliness, organization, and
  presentation standards are met
  
• Coordinate
  professionally with vendors, contractors, and on-site management
  
• Complete
  daily logs, reports, and other assigned administrative tasks
  
• Perform
  additional duties as assigned by property management or Stratton
  leadership
  

Qualifications and Skills

• Minimum
  of two years of experience in hospitality, concierge services, front desk
  operations, customer service, or luxury retail
  
• Strong
  verbal and written communication skills
  
• Excellent
  interpersonal skills with a strong service mindset
  
• Ability
  to remain composed and make sound decisions in a fast-paced environment
  
• Organized,
  reliable, and detail-oriented
  
• Professional
  appearance and grooming standards required
  
• Ability
  to work independently while contributing positively to a team environment
  

Preferred Experience

• Experience
  in luxury residential, high-rise, hotel, or upscale service environments
  
• Proven
  ability to deliver consistent, elevated guest and resident experiences
  

Why Join Stratton Amenities

• Work
  in luxury residential communities throughout Atlanta
  
• Professional,
  hospitality-focused work environment
  
• Supportive
  leadership and clear service standards
  
• Opportunity
  for growth within a service-oriented organization
  

Stratton Amenities is an equal opportunity employer. We
value diversity and inclusion and are committed to maintaining a respectful,
professional, and service-driven workplace.