Front Desk Coordinator

General Purpose

A medical receptionist serves as the face of the office. He or she is responsible for handling a variety of administrative and clerical duties, such as answering the phone, greeting patients, scheduling appointments, and much more. In order to ensure that the front office is run like a well-oiled machine, the following essential medical receptionist duties must meet.

Main Job Tasks, Duties, and Responsibilities

• Perform all medical receptionist duties in a way that complies with state, local, and federal laws and regulations, in particular those that relate to patient confidentiality


• answer telephone, screen and direct calls


• take and relay messages


• provide information to callers


• greet persons entering organization


• direct persons to correct destination


• deal with queries from the public and customers


• ensure knowledge of staff movements in and out of the organization


• monitor visitor access and maintain security awareness


• provide general administrative and clerical support


• prepare correspondence and documents


• schedule appointments


• maintain appointment diary either manually or electronically

·         respond to inquiries from prospects and existing patients, as well as visitors and callers, in a prompt, courteous, and accurate manner.

• Communication skills to converse clearly over the telephone and in person


• monitor and maintain office equipment


• control inventory relevant to the reception area


• organization and time management managing a variety of tasks effectively

Education and Experience

• A high school diploma is generally required


• knowledge of administrative and clerical procedures


• knowledge of computers and relevant software applications


• knowledge of customer service principles and practices

Key Competencies

• verbal and written communication skills


• professional personal presentation   


• customer service orientation  


• information management


• organizing and planning


• attention to detail


• initiative


• reliability


• stress tolerance