Front Desk Coordinator

Front Desk Coordinator – Full-Time
Exceptional Wellness Counseling | Manalapan & Shrewsbury, NJ
$23–$25/hr + Full Benefits

Are you a people person with a passion for helping others? Do you thrive in fast-paced environments and love being part of a supportive, mission-driven team?

Exceptional Wellness Counseling, a trusted and growing mental health group practice, is looking for a Full-Time Front Desk Coordinator to join our team! We’re a warm, dynamic group of professionals dedicated to providing high-quality care—and we’re looking for someone just as committed, reliable, and upbeat to help us serve our clients with excellence from the first hello.

What You’ll Do:

As the first point of contact for our practice, you’ll play a key role in ensuring a smooth and welcoming experience for our clients. Your day-to-day will include:

• Answering a high volume of incoming calls and responding to client inquiries with empathy and efficiency


• Managing appointment scheduling, rescheduling, and cancellations


• Providing outstanding customer service with a one-call resolution mindset


• Supporting team planning meetings and coordinating communication across departments


• Maintaining accurate and confidential client records


• Addressing client concerns with professionalism and care


• Entering new client data and managing insurance details

What We’re Looking For:

We’re seeking someone who is personable, proactive, and detail-oriented—someone who can balance compassion with efficiency in a busy environment.

• Friendly and professional communication style


• Strong command of spoken and written English


• Ability to multitask and prioritize in a fast-paced setting


• High level of trustworthiness and discretion


• Open to training, feedback, and growth


• Experience with scheduling software, phones, emails, and texts


• Prior office experience required; healthcare or mental health background a plus


• Familiarity with insurance processes preferred


• Knowledge of learning disabilities and behavioral challenges is a bonus


• Must be able to commute to our Manalapan and Shrewsbury offices

Why Join Us?

At Exceptional Wellness Counseling, we believe that wellness starts with our people. We’re proud to foster a collaborative, inclusive, and respectful culture where every team member is valued.

Benefits include:

• Competitive pay ($23–$25/hr)


• Health and dental insurance


• 401(k) with employer match


• Paid time off


• Supportive team environment with room for growth

If you're ready to be part of something meaningful, we’d love to meet you!