Front Desk Coordinator

Job Title: Front Desk Coordinator

Benefits:

• 401K
• Paid Time off
• Health Insurance
• Dental Insurance
• Vision Insurance
• Short Term Disability
• Long Term Disability
• Life Insurance

Opportunity:

This is an opportunity to join a fast-growing company at the ground level. We are looking for an individual with customer service skills and attention to detail. Responsibilities include greeting patients, completing the check in and out process, updating medical records, and scheduling follow up appointments. They serve as a liaison between the patient and medical support staff. This is a hands-on role for a growing organization.

Primary Responsibilities:

• Ensuring patients and their family feels welcomed by greeting patients when they arrive and offering excellent customer service.
• Securely gather patient demographic information and enter it into a digital database upon check-in.
• Assist patients to complete all necessary forms, payments, and documentation including verifying medical insurance eligibility.
• Schedules, coordinates, and reschedules patient’s follow-up appointments or referral appointments as designated by the physician.
• Maintain office inventory and equipment by tracking supply needs.
• Maintain the overall cleanliness of clinic lobbies, common rooms, and restrooms.
• Monitor the flow of the clinic to communicate any delays with patients.
• Reconciles daily batches for clinic and surgery. 
• Performs work related tasks and projects as required. 
• All other duties as assigned.

Candidate Qualities & Qualifications:

• High school graduate or equivalent required.
• Minimum one year experience in medical practice is highly preferred. Previous experience in ophthalmology is ideal.
• Strong customer service skills and ability to work on multiple tasks under pressure in a fast paced environment.
• Must be able to communicate effectively with physicians, patients, and the public, and be capable of establishing good working relationships with both internal and external customers.
• Excellent organizational and time management skills.
• Proficient in computers, relevant software applicants, and EHR systems.

Supervision Received: Reports to Clinic Executive Director  

Typical Physical Demands: Work may require sitting for a prolonged period of time, stooping, bending and stretching for files and supplies. Occasionally, lifting files or paper weighing up to 30 lbs.    

Typical Working Conditions: Work is performed in an indoor controlled environment. Frequent contact with patients. Ability to work under stressful situations. Interactions with others are constant and interruptive.          

Firm Overview:

Physician Directed Partners (“PDP”) was founded in 2021 with 20+ Practice locations across the United States. PDP is an Ophthalmology & Ambulatory Surgery Center Medical Services Organization offering vision care including LASIK, Cataract Surgery, and Comprehensive Ophthalmology. PDP focuses on driving performance improvement, not cost cutting. We believe that a narrow focus on cost cutting only serves to reduce patient care. PDP wants to be the physician’s partner for the long-term (10+ years). Our current partnerships include multiple ophthalmology practices across the East coast.           

Our Core Values: DO GOOD for patients. DO GOOD for doctors. DO GOOD for employees. DO GOOD for the community.

Note: This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties.