Front Desk Coordinator

Health Plus Management (HPM) is a Physician Support Organization and market leader in clinical practice management in the physical medicine and rehabilitation market with 50+ locations serving Westchester, NYC, NJ, CT, and Upstate NY. HPM provides independent physician practices specializing in musculoskeletal care with professional business development, marketing and back-office support typically seen in much larger organizations, thereby enabling clients to start and/or grow their private practice beyond what might otherwise be feasible (while maximizing clinical service and patient care).

Health Plus Management is seeking an energetic, patient-centric and detail-oriented Front Desk Coordinator who will be responsible for creating, retrieving, and updating patient related information according to company policy, to ensure a smooth patient flow for the office.

Responsibilities

• Responsible for pulling and reviewing all charts prior to the doctor's appointment to ensure that all medical records are on file
• Obtain records from outside sources for preview prior to the office visit
• Prepare complete Medical Records for the Billing Department as requested
• Create chart folders (includes adhering of all labels and hole punching)
• Review charts to ensure all patient demographics information is complete/ accurate, and follow up if necessary
• Prepare patient charts to include demographic information, previous x-rays, tests, etc.
• Process the release of information, organize, prep, and scan documents into the electronic systems and ensure the efficient processing of requests for patient information
• Collect all necessary paperwork and authorizations needed for billing
• Scan information to patient's electronic record
• Maintain patient confidentiality in line with HIPPA guidance
• Other administrative tasks as assigned

Knowledge and Experience

• 1+ years of medical administrative experience preferred
• Knowledge of medical terminology & procedures preferred
• Experience with an EMR system preferred
• Knowledge of plaintiff, defendant and third-party requests, and HIPAA requirements for release of PHI, preferred
• Strong computer knowledge and windows program including Microsoft word/excel

Skills and Abilites

• Bilingual (English/Spanish) preferred
• Excellent verbal and written communication
• Exceptional organizational and time-managements skills - the ability to multi-task is a must
• Adaptability and flexibility while working in a fast-paced environment
• Problem-solving ability and aptitude
• Outcome-focused, with an ability to work under pressure
• A solution-oriented mindset
• A strong sense of urgency and focus in accomplishing tasks

Competitive Salary, Paid Time Off, Health, Dental, Vision, Life, Short Term Disability, Long Term Disability, and Employee Assistance Program (EAP)