Front Desk Coordinator

Twin Ports Dermatology is growing and we are excited to welcome a Front Desk Coordinator to our Duluth team. This position plays a key role in maintaining efficient clinic flow, supporting providers, and creating a positive, engaging environment for both patients and coworkers. The ideal candidate is friendly, proactive, detail oriented, works well under pressure, and energized by helping others in a fast paced healthcare setting.

Schedule: Monday through Friday, approximately 40 hours per week, with a mix of opening and closing shifts.

Key Responsibilities

Patient Experience

• Welcome and greet patients in a warm, professional, and engaging manner


• Facilitate smooth check in and check out processes


• Provide exceptional customer service and promptly address patient needs or concerns


• Educate patients on MedSpa services, products, promotions, and reward programs


• Help create a positive, organized and supportive clinic environment

Administrative and Operational Support

• Verify active insurance coverage and maintain accurate patient records


• Utilize multiple systems and technology platforms to support the patient experience, including, EMR, text reminder software, and MedSpa rewards and/or loyalty programs


• Support front office operations and complete miscellaneous administrative tasks


• Assist team members to ensure the clinic runs smoothly and efficiently

Scheduling and Coordination

• Schedule appointments accurately and efficiently


• Monitor daily provider schedules and adjust as needed to optimize clinic flow


• Communicate scheduling updates clearly with patients and staff

Qualifications

• High school diploma or equivalent required


• Minimum one year of customer service or patient facing experience required


• Healthcare or clinic experience preferred


• Strong communication and interpersonal skills


• Patient focused with a service oriented mindset


• Ability to multitask and adapt quickly in a fast paced environment


• Comfortable learning and using computer systems and scheduling software


• Ability to travel to Hibbing, MN as needed

If you are energized by helping others and want to play a key role in a clinic that values teamwork, professionalism, and community, we would love to meet you!