Front Desk Coordinator

Dogtopia offers award-winning dog daycare, boarding and spa services (with some offering grooming and training), our core service is daycare for dogs. We love and care for all dogs like they’re our own and are dedicated to helping them become a well-balanced pup.

Job Description

Bring your dog to work? That's right! Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual that will be the first point of contact as a Front Desk Coordinator. This person should love dogs, and upon successful completion of training, you can ever bring YOUR dog to work with you. What a bonus! As the Front Desk Coordinator, you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers.

RESPONSIBILITIES

• Enters data
• Creates Pet Parent Charts
• Greets EVERYONE that walks in or out of Dogtopiea
• Understands Dogtoipa's retail items
• Understands Dogtopia-isms: The Rules by which we, as DOGTOPIANS live by are: 
• We LOVE life unconditionally like a dog.
• We STAY loyal to our pack
• We CHASE the absolute highest standards of safety.
• We PLAY to our fullest potential.
• We TREAT every day like It's The Most Exciting Day Ever!
• Works with team to maintain and update cleaning schedule, along with holding self and team accountable to Dogtopia's safety and cleaning standards
• Manages inventory of cleaning, dog, and first aid supplied
• Dismisses dogs proactively with ongoing behavior issues and monitor action plans to retain those with minor issues
• Maintains a neat and organized Fron Desk team and area at all times
• Sets the example to the team on the 3 S's (smile, story, and satisfaction) and holds accounting to internal and extern customer service standards
• Answers phones, emails, and questions from Pet Parents
• Strives for high customer review ratings
• ENJOYS the team! GROWS the team! And PLAYS to fullest potential

Benefits

• It's always bring your dog to work day!
• Education in basic dog obedience and training
• Fun, Dynamic team culture with over 45 locations
• Career progression based on performance
• Additional certification programs available
• Competetive wages with flexibility in scheduling

Work schedule

• Weekend availability
• Monday to Friday
• Holidays
• Day shift
• 8 hour shift

Supplemental pay

• Tips

Benefits

• Flexible schedule
• Employee discount
• Paid training