Front Desk Coordinator

Front Desk Coordinator

Location: New Braunfels, TX
Position Type: Full-Time, Monday - Friday, 8-5PM

About Epic Pain Management & Urgent Care

Epic Pain Management & Urgent Care is seeking a friendly, organized, and detail-oriented Front Desk Coordinator to join our growing team. This position plays a vital role in creating a welcoming patient experience while supporting the efficient day-to-day operations of our clinic.

The ideal candidate thrives in a fast-paced healthcare environment, possesses excellent communication and customer service skills, and can effectively manage multiple priorities while maintaining accuracy, professionalism, and attention to detail.

Why Join Epic Pain Management?

At Epic, every patient interaction matters. You’ll be part of a supportive, growth-driven team where your work directly impacts both patient care and the overall patient experience.
Our benefits include:

• Paid time off, paid holidays, and 401(k) with a 4% employer match
• 80% employer-paid medical insurance for employees, with optional dental, vision, and family plans
• Pet insurance, legal insurance, identity theft protection, travel insurance, and employee discount programs

 
Key Responsibilities

Patient Scheduling & Appointment Management

• Confirm patient appointments daily.
• Schedule, reschedule, and coordinate follow-up appointments.
• Monitor same-day add-on appointments and transportation needs when applicable.
• Accurately document appointment confirmations and patient communications.

Patient Registration & Insurance Verification

• Verify patient demographics, insurance coverage, and identification.
• Review and communicate copays, deductibles, coinsurance amounts, and outstanding balances.
• Verify insurance eligibility and referral requirements.
• Scan and upload required documentation into electronic medical records (EMR).

Patient Check-In & Financial Collection

• Welcome patients and provide exceptional customer service.
• Collect copays, deductibles, and outstanding patient balances.
• Ensure all patient information is accurate and up to date.
• Maintain confidentiality and compliance with HIPAA regulations.

Administrative Support

• Answer incoming phone calls and respond to patient inquiries professionally.
• Coordinate communication between patients, providers, and clinic staff.
• Assist with general front office operations and administrative tasks as needed.
• Maintain a clean, organized, and professional reception area.

Required

• Fluent in both English and Spanish.
• Experience verifying insurance eligibility and processing referrals.
• Knowledge of copays, coinsurance, deductibles, and patient financial responsibility.
• Proficiency with computers, electronic medical records (EMR), and insurance portals.
• Strong customer service, communication, and organizational skills.
• Ability to multitask and prioritize effectively in a fast-paced medical office environment.

Preferred

• Previous medical front office or healthcare administrative experience.
• Experience working in pain management, urgent care, or specialty medical practices.