Front Desk Coordinator - Fast Hire

We are looking for a friendly and polished professional with minimum one year front desk/receptionist experience to join our team at The Retreat in Durham. Our massage and skin care studio is comprised of a highly trained, and experienced team dedicated to providing massage and skin care treatments to both an established, and growing clientele.

If you are a qualified, out-going individual who has experience in our industry, enjoys a healthy lifestyle and is looking for a client-focused position, please forward us your resume.

Roles and Responsibilities

• Greet and provide exceptional service to every guest at The Retreat

• Answer phones and use booking software to schedule appointments according to The Retreat standards

• Manage client check-in/check-out, perform retail sales, and process payments in our POS

• Regularly check voicemails and emails, and respond in a timely manner

• File client paperwork daily

• Engage in positive and productive communication with providers

• Launder sheets and towels

• Maintain a clean and professional environment

• Provide daily cleaning duties (sanitizing, dusting, swiffering, vacuuming, etc) in office areas, and shared staff areas

• Monitor inventory and regularly communicate needs to management

• Perform opening and closing responsibilities according to The Retreat policies

• Regularly inform management about mechanics and challenges of day to day business

• Develop and maintain positive working relationships with the entire Retreat team

• Maintain confidentiality of proprietary and client information

• Available Shifts: Monday 8 am - 4 pm; Tuesday 8 pm - 3 pm; Sunday 8 am - 1:00 pm (others as needed for backfill)

Benefits at The Retreat include:

- Paid Time-off (after 6 months and dependent on work schedule )

- Annual bonus

- Virtual medical services via Ally Health

- Complimentary 1 hour service each month

- Discount on services for employee

- Discount on retail products