Front Desk Coordinator - Float

Front Desk Coordinator Float

About Waccamaw Dermatology

At Waccamaw Dermatology, we are committed to providing exceptional dermatological care with a focus on patient satisfaction and clinical excellence. Joining our team means becoming part of a dedicated group of professionals who are passionate about skincare and cosmetic dermatology. We offer a supportive work environment, opportunities for professional growth, and the chance to make a meaningful impact on our patients' lives.

Position Summary

Waccamaw Dermatology is seeking an organized, professional, and patient-focused Front Desk Coordinator to support daily office operations and ensure an exceptional patient experience. This role serves as the first point of contact for patients and visitors and is responsible for maintaining efficient front-office processes while delivering outstanding customer service. This position will serve as a float position and will be scheduled based on business needs throughout the Myrtle Beach region, including, but not limited to, the Litchfield and Conway office locations.

Essential Duties and Responsibilities

• Greet, check in, check out, and direct patients and visitors courteously and professionally.
• Schedule appointments, update patient information, and provide accurate information to patients regarding office procedures and services.
• Collect and process payments while maintaining an understanding of insurance carriers and patient financial responsibilities.
• Deliver exceptional customer service with a strong focus on the patient experience.
• Build and maintain positive relationships with referral sources and key stakeholders.
• Effectively multitask and manage responsibilities in a fast-paced environment.
• Assist with retail inventory management to ensure appropriate stock levels are maintained.
• Organize workflow and appointments by reviewing correspondence, collecting necessary information, and coordinating assignments.
• Maintain patient confidentiality and ensure compliance with all HIPAA regulations and company policies.
• Professionally de-escalate patient concerns and provide assistance to resolve issues when appropriate.
• Collaborate with team members and support office operations as needed.
• Remain flexible and adaptable to meet the needs of the practice and team.
• Communicate and collaborate effectively with multiple departments throughout the organization.
• Work independently as well as within a team environment.
• Perform all other duties as assigned.

Required Skill and Abilities: 

• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Exceptional time management skills with the ability to prioritize tasks and meet deadlines, Ability to maintain professionalism, integrity, and confidentiality at all times.
• Proficiency with Microsoft Office Suite, electronic medical record (EMR) systems, practice management software, and other healthcare-related technologies.
• Strong problem-solving and conflict-resolution skills.
• Ability to provide outstanding customer service while maintaining a positive and professional demeanor.

Education and Experience

• High School Diploma or GED required.
• One to two years of experience in a medical office, healthcare setting, or customer service environment preferred.
• Strong organizational and interpersonal skills.
• Customer-focused mindset with a commitment to delivering an exceptional patient experience.
• Previous experience training or mentoring team members is a plus.

Physical Requirements

• Ability to work flexible hours, including occasional evenings or weekends based on practice needs.
• Prolonged periods of sitting, standing, and working on a computer.
• Ability to lift up to 25 pounds as needed.
• Reporting Relationship
• Reports directly to the Regional Practice Manager.