Front Desk Coordinator (Hybrid) - Opportunity to Make a Difference

Cruise Planners is the largest franchisor of home-based travel agencies across the country that independently book cruises, tour, and land vacations. Cruise Planners has achieved Top Producer status with virtually every cruise line, tour, and resort company. Cruise Planners has been named the No.1 Cruise Tour / Travel Agency by Entrepreneur Magazine for the past 10 years and recently featured in Entrepreneur as one of the top 30 franchise innovators in technology. Cruise Planners positions franchise owners for success by providing them with innovative marketing, booking and lead-generating tools as well as professional development and hands-on training with the industry’s top executives. Cruise Planners Home Office was won awards such as Coolest Offices and Top Places to Work in South Florida by Sun Sentinel and South Florida Business Journal.

Role Title: Front Desk Coordinator (Hybrid)

The Front Desk Coordinator is expected to understand the value of excellent customer service and will provide top-level service to all our visitors and internal team members in keeping with our CruisitudeTM culture.

Responsibilities:

• Manage the company’s callers & visitors “First Impression” of Cruise Planners. The switchboard should be open and operating promptly at 9:00 a.m. and throughout the day until 5:30 p.m. Relief switchboard coverage will be provided for a 45-minute lunch.
• Professionally answer all incoming calls to the Main Switchboard, ensuring phone calls are handled politely, efficiently & directed to the correct person or department/queue. Greet all guests in a professional, friendly, hospitable manner w/CruisitudeTM.
• Maintain TV monitor PowerPoint(s) updated to welcome visitors.
• Manage common areas, CP Lounge, conference rooms, wellness rooms, coffee machines & office supplies.
• Order Office Supplies upon approval. (Amazon, Staples, Uline, etc.)
• Maintain updates on phone and department directories.
• Forward emails received in Home Office Inbox via Fresh Desk.
• Assist People & Culture Department with all team engagement efforts and event activities.
• Perform a variety of administrative duties, such as creating invites and announcements with the use of design software such as Canva and Campaigner.
• Serves as back-up to Offices Services Coordinator as needed.

Competencies:

• Excellent phone etiquette.
• Excellent verbal and written communication skills.
• Excellent organization and time management skills.
• Ability to process large amount of paperwork with a high degree of accuracy.
• Ability to take direction and follow through.
• Punctual and self-motivated.
• Able to work with minimum supervision and think proactively.
• Must be customer service driven.
• Knowledge of MS Office (Word, Excel, Outlook, PowerPoint, Teams)
• Knowledge of design software such as Canva and Campaigner.
• Able to multi-task.

This is a hybrid role (Mondays-Thursdays on-site, Fridays – remote).

Cruise Planners provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws. Cruise Planners complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities or team members. This policy applies to all terms and conditions of employment.