Front Desk Coordinator (On-site)

The Front Desk Coordinator is responsible for providing outstanding customer service with a positive attitude and a smile in a high-volume, fast-paced environment, managing incoming telephone calls, corporate inquiries, visitor traffic, and team administrative duties. This position is critical to the high level of customer service that Nexus provides to all. This individual is the first person that any client or applicant will interact with. This position is responsible for providing the front face for Nexus as an organization. 

Essential Job Functions

• Provide initial point of contact for Nexus in a professional, cordial, and efficient manner
• Manage high-volume communications traffic via multi-line phone system and email
• Manage high-volume visitor traffic and deliveries in accordance with security guidelines
• Greet visitors in a prompt, courteous, and professional manner
• Accurately direct calls/messages to the appropriate person
• Maintain the visitor registration book and visitor badges
• Administrative projects include communications, booking meetings, organizing information, filing, and other administrative assistant projects
• Be a ‘go-to’ source of knowledge, information, and assistance for Nexus Team Members in pointing them to the appropriate person within the company
• Maintain confidentiality of sensitive information
• Update and maintain contacts and additional online lists
• Coordinate the meeting room calendar
• Clean and straighten meeting rooms after events
• Manage incoming and outgoing mail
• Ensure that the reception area is clean and neat
• Provide clerical and other duties as requested
• Maintain the company's image by example
• Perform other duties as assigned

• Ability to use Microsoft products: Word, Excel, PowerPoint, Outlook

• Basic office equipment experience is preferred (copier, fax, shipping and receiving tools)

• Written and verbal communication skills with a demonstrated ability to deliver excellent customer service

• Ability to multi-task and quickly adapt in a fast-paced environment

• Strong organizational skills

• Attention to detail

Education and Experience:

• High school diploma or equivalent

• 3-5 years’ directly related experience as a receptionist in a professional setting.

License and Certification: None

Driving Essential: No

Position Demands: 

The physical demands described are representative of those that must be met by a team member to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals to disabilities to perform these functions.

While performing the essential functions of this position, the team member is regularly to:

• Sit or stand to complete assigned work on a computer and other standard office technology. An ergonomic workspace is provided with sit and stand options.
• Use hands and fingers to operate a keyboard, mouse, and other applicable office equipment.
• Communicate clearly and effectively in person, over the phone, and via email.
• Occasionally stand, walk, reach with hands and arms, and stoop or kneel as applicable.
• Occasionally lift and/or move up to 20 pounds as applicable.
• Specific vision abilities required include close vision, distance vision, and the ability to focus.

The work environment is a typical office setting with low to moderate noise levels.

Equal Employment Opportunity (Our EEO Statement):

The Company is a veteran-owned Company and provides Equal Employment Opportunities (EEO) to all Team Members and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender (including gender identity), pregnancy, childbirth, or a medical condition related to pregnancy or childbirth, national origin, age, disability, genetic information, status as a covered veteran in accordance with applicable federal, state, and local laws, or any other characteristic or class protected by law and is committed to providing equal employment opportunities. The Company complies with applicable state and local laws governing non-discrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, promotion, discharge, pay, fringe benefits, membership, job training, classification, and other aspects of employment. Team Members who believe they are the victims of discrimination should immediately report the concern to their Supervisor and Human Resources Department. Discrimination and harassment will not be tolerated.

We are committed to creating an inclusive environment for all Team Members and applicants. We value the unique skills and experiences that veterans bring to our team and encourage veterans to apply. 

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of our personnel. All company team members may be required to perform duties outside of their normal responsibilities from time to time, as needed.