Front Desk Coordinator (Studio Guide) - Coming Summer 2024!

Glowbar, Inc.

Job title: Studio Guide

Status: Part-time or Full-Time

Have you ever dreamed of joining a team that is reinventing professional skincare? Have you ever wanted to support a business from the ground up? Is it your goal in life to make a difference in people's lives, every single day? Meet Glowbar.

About Glowbar:

Glowbar is a skincare company with a people-centric mentality. Our singular mission is to help people feel confident in their skin, so we created the first-to-market, custom, 30-minute facial experience to make skincare more accessible, efficient, and effective. Each studio is equipped with expert estheticians who provide professional-grade results at an affordable price-point.

After launching in New York City in 2019, Glowbar has quickly scaled with locations across the northeast with national expansion on the horizon. As we continue to grow, we aim to maintain the special glow that sets us apart from traditional spas.

Glowbar is seeking passionate and service-oriented experience associates who believe in a "customer-first" mentality to be a part of our founding team! Our experienced associates will be continuously empowered to use their customer-oriented gut to make decisions. As long-term team members, experienced associates are also collaborative team members, with a mind geared towards testing and learning to set a new standard for skincare.

This means you...:

Are dedicated to helping people
Are a team player
Have an entrepreneurial and positive spirit
Value honesty and integrity in the workplace
Always seek to improve personal performance
Are professional
Know how to market and bring existing and new clients coming back
Responsibilities include (but are not limited to):

Care for clients:

Create a safe space for clients to navigate through our modern experience
Guide clients through check-in and retail check-out
Provide a friendly, compassionate environment, ensuring that each client receives an extraordinary, memorable experience as they navigate through the space and our retail assortment
Provide clients with product knowledge and at-home routine suggestions
Email/text clients to assist in appointment booking/rebooking, follow up, and offering to answer any last-minute questions
Care for our team:

Provide feedback to management on progress and challenges, paired with suggestions
Collaborate with estheticians on opportunities to improve the experience to better support and inform clients
Assist Management in daily studio tasks and projects
Maintain front of studio retail inventory & operating supplies on regular intervals
Enhance and uphold standards, policies & procedures through various means of communication
Assist with social media on an as-needed basis
Participate in events onsite/offsite
REQUIREMENTS :

1+ years of hospitality experience (i.e. restaurant, retail, hotel, salon/spa, etc.) with a proven track record of superior customer service
Must love hospitality and interacting with customers
Strong understanding of retail operations, policies and procedures
Must have the ability to prioritize and multi-task within a fast-paced environment
Must be a forward-thinking problem solver with a strong work ethic who has compassion for employees and clients
Passion for beauty, skincare, learning and trying new things every day!
Must have the flexibility to work a non-traditional schedule - must have weekend, holiday, and some early morning/midday/late evening weekday availability
Physical and mental health, personal development and work-life balance are key to growth and well-being. In addition to our generous pay rates, our comprehensive benefits extend well beyond the average and are valued at close to $10k annually. We want you to be your best self both in and outside of our studios and we are proud to offer a variety of generous benefits to support this, which can include...

Medical dental and vision insurance largely paid for by Glowbar
Paid Time Off
Paid Sick Leave
Paid Holidays
Short and Long Term Disability Insurance
Life Insurance
Commuter benefits
Accident and Critical Illness Insurance
Employee Assistance Program (EAP)
Annual Glowbar Membership with 2 guest passes
Employee discounts on retail product
Reliable schedules
Community giveback
Friends and family discounts
Team member referral bonuses
Career advancement and continuing education opportunities
Discounts at a vast array of lifestyle brands, services restaurants, theme parks and more