Front Desk / Customer Service Representative

Salary :

$15 - 17 hourly

Company : Algonquin

Job Type : Full Time

Algonquin, Il 60102

Job Description - Front Desk / Customer Service Representative

Benefits:

Company parties

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! We’re a rapidly growing, award winning franchise that is not your typical company!

We change lives. We help children reach their goals. We wear flip flops. We work in a 90-degree pool. We love our employees and reward hard work with shout awards, gift cards and fun social events! We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.

Benefits:

Leadership roles

Flexible hours

Great pay

Valuable work experience

Increased social opportunities

Future references/referrals

Requirements:

Ability to work with children

Excellent interpersonal communication and organizational skills

Must pass background examinations (included with training)

Job Title: Front Desk Customer Service Representative

Reports to: General Manager/Sales & Service Manager

FLSA Status: Non-Exempt

Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company.

Duties and Responsibilities:

Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.

Processes student registrations using effective sales/customer service techniques.

Schedules and manages birthday/pool parties. Supervises private party staff.

Resolves customer concerns/complaints using a professional approach.

Assists members with purchases of merchandise and vending.

Greets parents and students as they report to the front desk.

Checks in students on the attendance tracking system.

Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.

Monitors Snack Shack area and provides guidance to Snack Shack staff.

Checks voicemail and email correspondence and responds in a timely manner.

Updates informational displays with accurate and timely promotions and literature.

Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.

Makes collection calls to resolve open account problems.

Prepares twice daily student lesson schedules for use by instructors and management staff.

Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.

Fulfills other duties and responsibilities as assigned by the Employer.

Education/Experience: High school diploma or GED required. Some college preferred. Two years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Word, Excel and other software systems.

Certifications and licenses: CPR, First Aid and AED certification required.

Work Environment: While performing this job, the employee is exposed to heat and humidity occasionally. Noise level is usually moderate.

Compensation: $15.00 - $17.00 per hour

Tropical Vibes & Impacting Lives!

You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.

When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!

Making Waves with Passion, Purpose & Core Values!

At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!

We go above and beyond with every detail to create a GOLDEN Experience!

We believe in nurturing a culture that provides WOW! Customer Service

We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust

We meet and exceed expectations so you see Extraordinary Results

We make a big deal about life’s accomplishments by remembering to Celebrate!

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

Original job Front Desk / Customer Service Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Share Job

Get your Resume Reviewed for Free

About the Company

Algonquin

Premier swim school with swim lessons for 4 months to 12 years. Our children’s swimming lessons make learning to swim fun! Find a swim school near you!

Similar Customer Service Representative Jobs in the US

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip