Front Desk Float

Dermatology, Inc. was founded in 1968 and has grown into one of the largest dermatology practices in the Midwest, providing comprehensive medical, surgical, and cosmetic skin care to meet the needs of our patients. We have ten board certified physicians and nine allied health professionals. We have expanded to several locations throughout Indianapolis and the surrounding areas. We are looking for a qualified individual to join our team.

The Medical Front Office Receptionist will work with the Office Manager to deliver elevated customer service at assigned location(s), maintain efficient office workflow, and complete insurance processing at the front desk. This position will require you to travel to different locations including: Greenwood, Avon, Lebanon, New Castle, and Shelbyville.

Key Duties and Responsibilities

• Greet patients in a friendly, inviting manner – You are the face of the practice!
• Verify demographic information and insurance documents at each visit
• Collect insurance cards, co-pays, balances, cosmetic charges, HIPAA forms, insurance waivers, and medical history forms as needed
• Schedule appointments as directed by provider(s) and staff
• Post any monies collected to correct patients encounter or account
• Accurately balance and post batch daily
• Scan documents daily: HIPPA forms, Financial Policy forms, Medical Release forms, Invoices, etc.
• Demonstrate understanding of front office job requirements by following the established workflow with no deviation
• Demonstrate strong customer service and professionalism whether in person, on the phone, or through social media
• Maintain accurate petty cash fund
• Contact patients for schedule rebuilds when directed by provider or Office Manager
• Light cleaning of patient waiting room, office etc.
• Help maintain breakroom/refrigerator cleanliness
• Complete projects as assigned by the Office Manager
• Duties and responsibilities may change, and new ones may be added at any time with or without advanced notice.

• A High-school or higher graduate
• Dependable, honest, dedicated and compassionate
• Strongly detail-oriented and highly organized
• Able to analyze situations and respond appropriately
• Accountable for own actions and acceptive of constructive criticism
• Pleasant and positive when dealing with patients, other staff, providers, etc. in person, on the phone and through social media

Have Experience with:

• Working in a fast-pace medical office
• Elevating customer service while maintaining efficiency
• Medical office scheduling software, EMA experience is a plus
• Insurance verification, including Medicare and Medicaid
• Insurance claims process

Be Available to:

• Work a Full-time plus position with weekly OT; hours are generally 6:30a-4:30p Monday – Friday; times will change based on daily provider schedule and office location
• Provide coverage at our Southside clinic locations including: Greenwood, Avon, Lebanon, New Castle, and Shelbyville
• Provide rare coverage at other offices to assist with staffing needs