Job Description - Front Desk Guest Service Agent

Home2 Suites by Hilton is currently adding a Front Desk Guest Service Agent to our team!


We are looking for individuals who are able to work a variable schedule that may include two days a week or five based on need.



Who We Are:


Frontier Hospitality Group has been locally owned since 1050. We operate eight hotels across three fantastic brands and our growth keeps climbing. We believe in a work/life harmony that fits our employees' lifestyles. Whether that means you want to work two days or five we've got you covered.



Benefits to Working Here:



  • Health and Dental Insurance, 401K, and Voluntary Life Insurance (30 hours or more)

  • Travel Discounts to relax and refresh.

  • Growth opportunities to keep you challenged in your career.



Essential Duties and Responsibilities:



  • Provides high-quality customer service.

  • Handles guest reservations.

  • Answers and transfers phone calls.

  • Handles guest check-ins and outs along with questions, complaints, etc.

  • Other duties as required with the department.



Qualifications and Requirements:



  • High School Diploma or GED (nice to have but not required).

  • Previous hotel or relevant customer service experience.

  • Proficient in Microsoft Excel, Word, and Outlook.

  • Ability to work a flexible schedule including weekends.



EOE/AA/Disabled Veteran


Frontier Hospitality Group is an Equal opportunity Employer and participates in the E-Verify program to verify the employment eligibility of all new hires.


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