Front desk Hotel Night Shift

PRIOR HOTEL EXPERIENCE REQUIRED
NIGHT SHIFT MAINLY IN NEED

JOB ADRESS:
15675 JFK BLVD HOUSTON TX 77032

Job Details:

• Welcome guests in a friendly, prompt, and professional manner.
• Check guests in, issue room keys, and provide information on hotel services and room location.
• Ensure required identification is taken from guests at check-in.
• Answer phones in a prompt and courteous manner.
• Up-sell rooms where possible to maximize hotel revenue.
• The answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Record guest preferences in the system.
• Check guests out, including resolving any late or disputed charges.
• Accurately process all cash and credit card transactions using established procedures.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Take action to solve guest problems/complaints using appropriate service recovery guidelines.
• Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty.
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Job requirements:

• Frequently standing up behind the desk and front office areas.
• Basic computer skills to operate various property management and reservations systems, etc.
• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a FLEXIBLE SCHEDULE including nights, weekends, and/or holidays.
• BE ABLE TO WORK
• HAVE RELIABLE TRANSPORTATION TO COMMUTE FROM AND TO WORK
• MUST HAVE previous hotel experience.

Job Types: Full-time, Part-time.

Shifts: 7AM- 3PM, 3PM-11PM, 11 PM - 7AM.

Pay: $10 an Hour

Schedule:

• 8-hour shift.
• Morning, afternoon & night shifts.
• Holidays.
• Weekend availability.