Front Desk Lead Supervisor

Front Desk Supervisor Job Summary

The Front Desk Supervisor will be responsible for overseeing the daily operations of the front desk staff. Duties include greeting and directing guests, managing check-ins and check-outs, and providing assistance to guests. The Front Desk Supervisor will also ensure that all customer service standards are met and that all guests have a positive experience.

Front Desk Supervisor Duties and Responsibilities

• Supervise and work with front desk staff and ensure that they provide excellent customer service
• Respond to guests' inquiries and requests in a timely and professional manner
• Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests
• Manage cleanliness of front desk and waiting room
• Ensure accuracy of billing and payment processes
• Monitor and review guest feedback
• Resolve customer complaints
• Train and coach front desk staff
• Monitor staff performance and provide feedback
• Maintain a clean and organized front desk area
• File away invoices 
• Order Supplies for Front desk 
• Provide front desk schedules and approve time off requests
• Help with credentialing and insurance audits 
• Collect cash and checks and make sure that front desk closes out at end of day and prepares deposit for Manager

Front Desk Supervisor Requirements and Qualifications

• College associates diploma or equivalent
• Previous experience in a customer service role
• Excellent interpersonal and communication skills
• Proven leadership and organizational skills
• Working knowledge of medical front desk 
• Able to multitask and prioritize tasks
• Reliable transportation ablility to go to all 3 office locations as needed