🌊 Join Our Team! Front Desk Liaison Opportunity at Small Fish Big Fish Swim School 🌊
Small Fish Big Fish Swim School is seeking an energetic, detail-oriented team member who thrives in a fun, high-energy environment and has a passion for customer service and sales. If you love working with kids, enjoy being around the water, and want to help families find the right swim and gymnastics programs for their needs, we want to meet you!
We value Safety, Fun, Growth, Connection, and Passion, and we’re looking for someone who shares those values while bringing a strong sales mindset to help grow our community.
đź’Ľ Position Overview:
Title: Front Desk Liaison
Type: Full-Time (32–40 hours/week)
Schedule Requirements:
- Monday–Wednesday: Approx. 2:30 PM – 8:15 PM
- Saturday & Sunday: 8:00 AM – 2:45 PM
- Alternating Friday afternoons
Location: 346 Pikes Road, Suite 3 & 4, West Palm Beach, Florida 33411
Physical Requirements: Must be able to stand and walk throughout the facility, including pool deck coverage.Â
- Will perform as a lifeguard every other week (certification required within 90 days). Training to obtain lifeguard certification provided at the Swim School.
- Must be able to lift 50lbs without restrictions
🧒 Who You Are:
- Energetic and positive, with a passion for working with children and families
Experienced in customer service and sales, with a proven ability to communicate value and drive registrations
- A natural relationship-builder with strong communication skills (in person, by phone, and via email)
- Adaptable and able to make decisions in a dynamic, fast-paced environment
- Excited to share knowledge and guide clients toward the best program options
- Comfortable working barefoot and walking throughout the swim facility
đź’ˇ Core Responsibilities:
- Serve as the first point of contact for new and existing families, offering warm welcomes and helpful guidance
- Use a sales-forward approach to promote swim and gymnastics programs, driving enrollment, upgrades, and product purchases
- Educate customers about our services and help match them to the best options
- Build long-term relationships with families to better understand and support their goals
- Coordinate with Aquatics and Gymnastics Managers to ensure smooth front desk flow and facility access
- Use software systems to register new clients, maintain accurate records, and process tuition and purchases
- Conduct regular facility walk-throughs to monitor cleanliness and safety standards
🧼 Additional Responsibilities:
- Maintain cleanliness of bathrooms, changing rooms, pool deck, and front desk area
- Support team in implementing Emergency Action Plans when necessary
- Participate in regular team coordination and contribute to achieving quarterly goals
🎓 Qualifications:
- Some college education preferred
2–3 years minimum experience in customer service and/or sales required
- Lifeguard certification required within 90 days (training assistance available)
If you’re driven by people, performance, and purpose—and want to grow with a company that makes a difference in kids’ lives every day—this is the opportunity for you!
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
At Small Fish Big Fish Swim School, we are always looking for new team members to embrace our core values of:
Safety
Safety First, During, After, and Always
Fun
We retain knowledge in a positive, encouraging environment.
Growth Mindset
Always learning attitude and encourage.
Connections
Bonds to our teammates, students, families, community, and water
Passion
Love what we do
Our Mission is:
To teach self-confidence, discipline, and well-being through the lifelong sport of swimming. Â
Our Motto is:
“Small fish become BIG fish by swimming in schools."
Our Vision is to:
- Touch as many lives as possible through our positive and fun in-water learning experiences.
- Develop and strengthen individual mental and physical health through swimming.
- Educate the community on the dangers of childhood drowning and provide continuing drowning prevention education.
- Instill a life-long love of the sport of swimming.
- Always “WOW” our customers.
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