Front Desk Manager

Description

Job Summary

Oversee the front desk operations and provide friendly service to members and guests.

Key Responsibilities

· Assist the supervisor in defining and implementing front desk objectives and procedures.

· Assist the supervisor in hiring and training front desk staff as well as conducting performance reviews with the front desk staff.

· Create and manage the front desk and maintenance shift schedules. 

· Perform front desk duties such as greeting and welcoming members, checking members and guests into fitness and tennis facilities, booking courts and lessons, answering the phone, tending to questions/complaints and providing exceptional customer service.

· Ensure that the front desk, pro shop and reception area is kept clean and organized.

· Maintain front desk, office and building supplies and equipment, along with charging and coding of all invoices.  

· Perform administrative duties such as updating records, completing racquets event and clinic billing and invoices, among others, as needed.

· Assist the racquets and fitness department in promoting events and programs through member newsletter, promo materials, email and bulletin boards. 

· Knowledgeable in emergency and AED procedures, as well as know the procedure to follow in the event the alarm company needs

· Familiar with and able to enforce all club rules and policies. 

Requirements

Key Skills + Experience Required

· High school diploma or GED equivalent

· Excellent customer service skills and interpersonal abilities

· Amazing organization and time management skills

· Ability to handle multiple tasks at once

· Proper grammar and speaking 

· Fluid use of automated point-of-sale and other technologies

· Proficient in Microsoft Office

· Able to work nights and weekends if needed