Front Desk Manager

Description

About us:

Skills on the Hill is a pediatric therapy practice in Washington, D.C. and Arlington, VA that specializes in supporting and empowering children and families to climb to their fullest potential. We have an energetic and dynamic team that likes to empower each other and have fun at work. We value integrity, teamwork, flexibility, and problem solving and have a passion to help as many children and families as we can.

About the Position:

We are seeking a full time Front Desk Manager to work in our pediatric therapy clinic located in Arlington, VA.

About you:

Looking for a long-term position with a growing company

Have a great attitude and is excited to learn new skills

Hardworking and trustworthy

Detail-oriented and efficient

Customer service oriented

Creative and exploratory

Understands the importance of collaborative problem-solving

Takes joy in helping clients and families making milestone progress

Benefits include:

Competitive Compensation commensurate with experience

Bones Structure with excellent incentives

Paid Time Off

Paid Holidays

Sick Time

Medical Insurance with optional dental and vision

Short term disability insurance

Long term disability insurance

401 K with employer matching

Worker's Compensation Insurance

Our practice specializes in working with children who have the following diagnoses:

Feeding difficulties / oral motor delays

Sensory processing and motor planning difficulties

Global developmental delays

Neuromuscular impairments

Genetic disorders

Learning disabilities

Autism

ADHD

Visual motor and perceptual deficits

Communication challenges

Visit our website at www.skillsonthehill.com to learn more about our practice

COME AND JOIN OUR TEAM!

Job Type: Full-time

Salary: Starting at $20 per hour 

Schedule:

8 hour shift

Day shift - 8:00 am to 4:00 pm

Monday to Friday

Requirements

Minimum Qualifications:

Associate or Bachelor’s degree from an accredited school or program preferred but not required.

Experience working with children with developmental delays is preferred but not required.

Experience and ability to work independently, using critical thinking skills and processes to arrive at objective, results-oriented decisions within the context of patient care and organizational priorities.

Candidate should demonstrate strong customer service skills, good judgment, decision-making, and communication skills with a variety of individuals and groups. Should exercise discretion and maintain confidentiality.

Good working knowledge in all applicable computer programs (Microsoft Office) and use of iPad.

Role of Front Desk Manager at Skills on the Hill, LLC:

Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.

Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.

Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.

Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.

Ensures availability of treatment information by filing and retrieving patient records.

Maintains patient accounts by obtaining, recording, and updating personal and financial information.

Obtains revenue by recording and updating financial information, recording and collecting patient charges.

Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.

Helps patients in distress by responding to emergencies.

Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.

Maintains operations by following policies and procedures, reporting needed changes.

Contributes to team effort by accomplishing related results as needed.