Front Desk Manager

Overview: Oversees the daily operations at the Front Desk, Guest Service and Transportation departments.

Responsibilities:

• Ensure the Front Desk, Bell, Concierge and Transportation staffs meet Preferred standards for maximum guest satisfaction


• Act as the main contact for guests and other resort departments in the absence of the Director of Rooms


• Accountable for the effortless and seamless movement of guests in and out of the resort and providing exceptional levels of guest service throughout the guests’ stay


• Act as Manager on Duty on occasion and respond to emergency codes


• Responsible for the hiring, training and directing department team members


• Ensure all Front Desk quality standards are complied with and that policies and procedures are consistently applied


• Work in conjunction with Accounting to maintain and minimize levels of account receivables


• Coordinate activities with other resort departments in order to facilitate increased levels of communication and guest satisfaction


• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations


• Supervise the activities and the services of the Guest Services and Front Desk divisions


• Ensure the timely completion of employee performance appraisals


• Responsible for budgeting, forecasting and the financial management of the Front Desk

Qualifications:

• Minimum of 3 years of hotel/resort experience required


• Minimum of 3 years of supervisory experience in a fast paced environment required


• Valid driver’s license


• Ability to make independent decisions and resolve issues using discretion


• Must be at least 18 years of age


• High School diploma or GED


• Must possess basic math skills


• Bachelor’s degree in Hospitality field preferred


• Ability to identify the strengths and weaknesses of the departmental plans and strategies to ensure business development preferred


• Must have excellent verbal and written communication skills


• Must have excellent customer relations skills and leadership capability


• Must be detail oriented with outstanding organizational skills


• Ability to lift, push, pull a minimum of 25 pounds


• Ability to stand and/or walk for an extended period of time


• Ability to stoop, kneel, reach or perform repetitive foot and hand action


• Ability to bend at the waist


• Knowledge of Microsoft Office


• Ability to work days, nights, weekends, holidays