C

Front Desk Manager

icon building Company : Confidential
icon briefcase Job Type : Full Time

Number of Applicants

 : 

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Job Description - Front Desk Manager


Overview: Oversees the daily operations at the Front Desk, Guest Service and Transportation departments.


Responsibilities:



  • Ensure the Front Desk, Bell, Concierge and Transportation staffs meet Preferred standards for maximum guest satisfaction

  • Act as the main contact for guests and other resort departments in the absence of the Director of Rooms

  • Accountable for the effortless and seamless movement of guests in and out of the resort and providing exceptional levels of guest service throughout the guests’ stay

  • Act as Manager on Duty on occasion and respond to emergency codes

  • Responsible for the hiring, training and directing department team members

  • Ensure all Front Desk quality standards are complied with and that policies and procedures are consistently applied

  • Work in conjunction with Accounting to maintain and minimize levels of account receivables

  • Coordinate activities with other resort departments in order to facilitate increased levels of communication and guest satisfaction

  • Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations

  • Supervise the activities and the services of the Guest Services and Front Desk divisions

  • Ensure the timely completion of employee performance appraisals

  • Responsible for budgeting, forecasting and the financial management of the Front Desk


Qualifications:



  • Minimum of 3 years of hotel/resort experience required

  • Minimum of 3 years of supervisory experience in a fast paced environment required

  • Valid driver’s license

  • Ability to make independent decisions and resolve issues using discretion

  • Must be at least 18 years of age

  • High School diploma or GED

  • Must possess basic math skills

  • Bachelor’s degree in Hospitality field preferred

  • Ability to identify the strengths and weaknesses of the departmental plans and strategies to ensure business development preferred

  • Must have excellent verbal and written communication skills

  • Must have excellent customer relations skills and leadership capability

  • Must be detail oriented with outstanding organizational skills

  • Ability to lift, push, pull a minimum of 25 pounds

  • Ability to stand and/or walk for an extended period of time

  • Ability to stoop, kneel, reach or perform repetitive foot and hand action

  • Ability to bend at the waist

  • Knowledge of Microsoft Office

  • Ability to work days, nights, weekends, holidays


Original job Front Desk Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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